Thabisile Shanji

Operations Manager

MarketingAppointment SetterOutbound Sales SpecialistC-level ExecutiveTelemarketerHRTechnical Support AgentEntertainmentFinanceEducationTraining&Development SpecialistAdministrative SpecialistSoft Skills TrainerAssociateConsultingLife CoachingCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantBusiness AnalystAdvisorCustomer ResearcherResearch AssistantEngagement ManagerProject CoordinatorCopywritingOffice AdministratorOffice AssistantExecutive AssistantProofreaderData EntryData Entry SpecialistData Entry Associate

Thabisile Shanji is a dynamic Operations Manager with over 6 years of experience in Back Office Roles, Quality, Continuos Improvement and Customer Service. Thabisile has successfully led cross-functional teams to achieve record-breaking performance metrics. Her commitment to sustainability and innovation continues to drive organizational growth and industry recognition.

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Work Background

Operations Supervisor

Elavon, Inc.Operations Supervisor

Apr. 2024Warsaw, Mazowieckie, Poland

Business Ops Analyt - Senior Quality and Continuos Improvement Specialist

Elavon, Inc.Business Ops Analyt - Senior Quality and Continuos Improvement Specialist

Dec. 2023 - Apr. 2024Warsaw, Mazowieckie, Poland

Quality and Continuos Improvement Specialist

Elavon, Inc.Quality and Continuos Improvement Specialist

Aug. 2022 - Nov. 2023Warsaw, Mazowieckie, Poland

Team Manager

FoundeverTeam Manager

Feb. 2022 - Dec. 2023Mazowieckie, Poland

Junior Authorisation Specialist

Elavon, Inc.Junior Authorisation Specialist

Nov. 2021 - Mar. 2022Warsaw, Mazowieckie, Poland

Learning Specialist

FoundeverLearning Specialist

Nov. 2020 - Feb. 2022Warsaw, Mazowieckie, Poland

Quality Assurance Analyst

FoundeverQuality Assurance Analyst

Nov. 2019 - Nov. 2020Warsaw, Masovian District, Poland

Senior Customer Service Representative

FoundeverSenior Customer Service Representative

Aug. 2019 - Oct. 2019Warsaw, Masovian District, Poland

Customer Service Specialist

FoundeverCustomer Service Specialist

Oct. 2018 - Jul. 2019Warsaw, Masovian District, Poland

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