Vansh Raj

Operations Manager @Zostel

TourismConsumer IndustryGrowthHospitalityTravelPartnerships ManagerSales & BizDevCustomer ServiceCustomer Success ManagerAccount Manager

I’m Vansh Raj, a results-driven operations and growth strategist with hands-on experience in managing hospitality operations, scaling businesses, and building engaged communities. From expanding a single hostel into a five-property brand to streamlining operations across 100+ locations at Zostel, I’ve led diverse projects focused on process improvement, customer experience, quality audits, and partner relationships. With a strong foundation in execution and a deep understanding of backpacker and experiential travel culture, I specialize in creating scalable systems, solving operational bottlenecks, and delivering consistent growth. Whether it’s launching new SOPs, boosting guest feedback response rates, or improving on-ground efficiency — I get things done. Looking to collaborate on growth,operations, or travel-related projects? Let’s talk.

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Work Background

Operations

ZostelOperations

May. 2024Gurugram, Haryana, India

Senior Sales and Operations Executive

Thrillophilia.comSenior Sales and Operations Executive

Jun. 2023 - Nov. 2023Jaipur, Rajasthan, IndiaManaged domestic and international sales. Successfully handled operations and oversaw vendor management, ensuring efficient and cost-effective partnerships with suppliers and service providers. Improved customer experience by implementing strategies that led to increased customer satisfaction and loyalty. Streamlined and optimized the visa process for international travelers, reducing processing times and enhancing customer convenience. Handled international logistics, ensuring the smooth execution of travel itineraries and services.

Operations Manager

Musafir HostelsOperations Manager

Apr. 2020 - May. 2023Udaipur, Rajasthan, India

Property Manager

Musafir HostelsProperty Manager

Oct. 2019 - Mar. 2020Udaipur, Rajasthan, India

Sales Executive

V support LLCSales Executive

Sep. 2017 - Apr. 2018Udaipur

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