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Work Background
Idle Hands Grooming Co.Lead Colorist | Administrative Coordinator
Feb. 2023St Louis, Missouri, United States• Managed daily scheduling and client engagement, optimizing appointment coordination and streamlining operations.
• Implemented a digital client acquisition system, reducing administrative workload and improving workflow efficiency.
• Maintained detailed records and documentation, ensuring accuracy and compliance with company policies.
• Handled confidential information with discretion, fostering trust with both leadership and clients.
Kink HairColorist | Administrative Support
Mar. 2019 - Feb. 2023Clayton, Missouri• Managed high-volume scheduling, ensuring optimal appointment allocation and efficiency.
• Provided front-desk administrative support, including phone management, email correspondence, and appointment confirmations.
• Developed and maintained client databases, ensuring accurate record-keeping and efficient follow-ups.
• Assisted in team workflow coordination, ensuring task prioritization and resource optimization.
DAVEXLABS LLCEducation Development Manager
May. 2016 - Mar. 2023Remote• Provided executive-level administrative support, managing calendars, travel arrangements, and meeting coordination across multiple time zones.
• Oversaw high-profile events and trade shows, ensuring seamless logistics, vendor coordination, and executive preparation.
Handled personal expense tracking, budgeting, and invoice processing.
• Coordinated virtual and in-person meetings, prepared agendas, and ensured follow-up on key action items.
• Maintained strict confidentiality in handling sensitive company information and executive communications.
Austin Knight DBA The Hair ShamanOwner | Independent Hairstylist & Business Operator
Jan. 2016Springfield, Illinois → Saint Lous, Missouri• Leveraged Jotform, Zapier, Kit (formerly ConvertKit), and Squarespace to build a professional website and automate online client intake, scheduling, and onboarding systems, streamlining operations and enhancing client experience.
• Managed all scheduling, client communication, vendor coordination, financial tracking, and administrative tasks, ensuring seamless day-to-day operations.
• Orchestrated complex appointment scheduling across multiple locations, balancing in-salon services with on-location wedding hairstyling and corporate travel.
• Maintained strong, long-term relationships with high-profile clientele, providing exceptional service and ensuring confidentiality and discretion.
• Efficiently ran business operations from multiple locations, handling administrative tasks, invoicing, and marketing while traveling for corporate engagements with L’Anza.
• Managed billing, expense tracking, invoicing, and financial reporting, ensuring profitability and operational efficiency.
• Successfully built a loyal customer base in Springfield, IL, before relocating and re-establishing the business in St. Louis, MO.
• Organized and executed on-location wedding hairstyling, working with bridal parties, event planners, and photographers to ensure seamless day-of execution.
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