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Work Background
WalmartManager, Analytics, Reporting, Claims, and Audits - Reconciliation Services
Aug. 2018 - Aug. 2024Bentonville, Arkansas, United StatesCreated multiple Adhoc report for Legal litigation issues
Develop ECR process for pharmacy dept
Develop weekly immunizations report for pharmacy dept
Develop Dept 38 incorrect billing report for pharmacy dept
Develop process for failed reversals for pharmacy dept
Help reduce unapplied cash to less than $1M over 180 days
Training for SQL, Alteryx, Excel, Dataiku, and GCP to team members and other teams
Develop process to identify duplicate payments so that the payments can be refunded
Develop efficient and effective revenue cycle for pharmacy division
Help Medical team with their reconciliation processes
Help Optical team with their reconciliation processes
Help identify pharmacy application issues with Unapplied Cash Process
Provide patient information for refunds sent by Global Business Services
H&WMgr Contract & Recon Ops
Jan. 2013 - Aug. 2018Create 340B process
Create MAC process
Create Unapplied Cash Process to reduce unapplied cash
Create No Pay claims process to reduce no pay claims
Reduce Discount Card Fees
Contract verbiage Library
Payment Integrity
Create Write Off process to control and report on write offs.
Help identify claims being audited at store level and not homeoffice
Work with vendors to update federation certificates for vendor portals
Create and maintain document library for processes
Complete legal surveys for pharmacy division (SMAC, AAC, Cost to Dispense, Volume)
Create a price below cost process to identify underpayment for scripts
Create process to identify data gaps in the pharmacy claims data
ISDBusiness Analyst Field Support
Sep. 2008 - Jan. 2013Project Management
Training
Customer Service
KPI – Call Elimination – reduce 500,000 calls tickets for call centers
Simplify current processes
Create website for dashboard using cgi and perl for call centers
Help implement new Remedy 7 for call center
Help develop new IVR system for call center
Help develop chat system for call center
Develop performance reporting
Track rollout and deployment of new processes, applications, and hardware to the business areas tracking issues, root cause, and resolutions
ITIL v3 certification
Share best practices with international call centers
Develop and implement call center documentation for training, and continued support
Help create High Priority Incident Response Team
Represent call centers for change control process
ISDBusiness Analyst
Dec. 2006 - Sep. 2008Continued support for helpdesk reporing
Create new help desk reporting
Train new hires for the help desk
Create training documentation for new hires
ISDSenior Operations Analyst
Apr. 2006 - Dec. 2006Create help desk reporting for additional helpdesks
Train new hires for all of the help desk
Create training documentation for new hires for all helpdesks
ISDSenior Operations Analyst
Jun. 2003 - Apr. 2006Create help desk reporting
Train new hires for the help desk
ISDAssistant Operations Manager
Jun. 1999 - Jun. 2003Store support including pharmacy, store servers, and pos
Support international helpdesks for international stores
ISDTech IV
Jul. 1998 - Jun. 1999Support stores in the installation of new systems for new stores, relocating stores, and store closres.
ISDTech III
Nov. 1997 - Jul. 1998Support pharmacy systems both hardware and software
Support pharmacy systems that are offline to find root cause, and get online status restored
WalmartAnalytics Manager
Jun. 1997 - Aug. 2024United States
ISDTech II
Jun. 1997 - Nov. 1997Support Pharmacy systems both hardware and software
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