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Work Background
Mile High Eye InstitutePractice Manager
May. 2021Englewood, Colorado, United States• Oversee financial operations such as budgeting, billing, and collections. (P&L) • Provided supervision and guidance to staff members, motivating them to perform at their best. (General Motivation) • Optimize the efficiency and growth of the practice through strategic planning of long-term projects. (Building out of Sheridan Location, and Satellite Locations) • Help as an HR resource. (DE&I - Diversity, Equity, & Inclusion, Short Term-Long Term Disability, etc.) • Study current clinic process and work with providers to optimize clinic assets. (Staffing, Rooms, Equipment) • Review performance with department heads. (Setting Expecations) • Identify potential vendors who offer products that can increase productivity and efficiency in the practice. (Instrument manufacture, Clinical Trails, Cleaning companies) • Regulate practice-wide meetings and organize meeting agendas with departments. (Maintain morale) • Revenue Operation Management: Streamlining business process for EBITDA growth. ( Introduction to remote scribes, virtual testing and virtual scheduling) •Property Management - Maintain all locations- Maintain Marketing Material (Patient Facing/ Referral Documents), Building Upkeep and Maintenance, Hire Landscaping crew to maintain property. •Worked along side RCM to maximize insurance reimbursement. •Maintained marketing efforts to increase self-pay elective procedures (digital marketing, referral marketing)
Warby ParkerLicensed Store Leader
Apr. 2018 - May. 2021Columbus, Ohio• Collaborated with other departments within the organization to ensure smooth operations of the store. (District Training Leads) • Motivate and train the team to provide excellent service and sales strategies. (Office Snacks, Encouragement) • Communicate Warby Parker's values and brand philosophy to customers. (Live Brand Core Values) • Develop strategies to exceed Key Performance Indicators, including sales targets, customer relationship building and cross-market mentoring • Develop and improve operational systems to help store exceed targets and maintain brand consistency (Contact Lens Pilot) • Set effective store schedules allowing for an optimal booking per sales hour. (Analyzing neighborhood flow- Short North Arts District) • Developed new store location from the ground up by hiring and training a high performing team (New to Market) • District Optical Lead Mid-Atlantic (Set Optical Standards for District) • Ohio Licensed Dispensing Optician (Licensed to practice as a Licensed Dispensing Optician in Ohio) • Established goals for each department based on financial objectives set by senior leadership.
West Point OpticalGeneral Manager
Jul. 2017 - Apr. 2018Columbus, Ohio• Analyze reports to ensure desired store goals are being achieved • Train, develop, and support staff to meet their daily, weekly, and monthly goals (Individual KPI Training) • Assist with store acquisitions: from the evaluation of the prospective store to onboarding new staff and new procedures (Acquisition of Aurora Location) • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans (Growth of 15% over target)
West Point OpticalColorado Retail Sales Manager
Sep. 2016 - Apr. 2018Denver, Colorado• Provide leadership to three locations (Denver Metro Area: Castle Rock, Aurora, Lone Tree) • Recruit, select and train talent to develop a high performing talent for the Denver Market. (Optical Training, Sales Training, Etc) • Manage P&L for the Denver Market (22% over Market Growth Target)
Optician Association of ColoradoBoard Member
Apr. 2016 - Jun. 2017Organize and host the annual meeting of the Optician Association. Assist legislators in improving optical standards.
Mountain Vista EyecareOptician/ Scribe (ABOC/CPO) Training Lead
May. 2014 - Sep. 2016Littleton, CO- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs - Completed detailed measurements of client's faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length - File insurance claims with in-network insurance companies - Completed specialized test, including Visual Field, OCTs and pachymetry evaluations - Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat - Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Mountain Vista EyecareOptician/ Scribe (ABOC/CPO)
May. 2014 - Sep. 2016Littleton, CO- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs - Completed detailed measurements of client's faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length - File insurance claims with in-network insurance companies - Completed specialized test, including Visual Field, OCTs and pachymetry evaluations - Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat - Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Elk Creek Fire RescueVolunteer Firefighter
Jan. 2012 - Jan. 2015Conifer, CO- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire - Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis - Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations - Structure Firefighter - FFT2 - EMTB through Health One
Stealth Investigations Inc.President
Jun. 2010 - Dec. 2014- Provide specialized investigative services for corporate, private, and high profile clients - Shaped solutions and approaches by leveraging trends in customer marketplaces and industries - Completed detailed background checks using investigation skills, courthouse research and databases - Wrote thorough and truthful reports about all observations - Conducted mobile and stationary surveillance on subjects of workers compensation investigations
Auraria Campus Bookstore- State of ColoradoLoss Prevention
Mar. 2007 - Jul. 2010Performing surveillance of guests and employees as it relates to theft. Initiating suspect detention and investigation of retail theft offenses. Gathering and documenting evidence as it relates to theft.
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