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Work Background
OptivVice President IT Infrastructure, Cloud, and Support
Mar. 2024Denver Metropolitan Area
OLM Food SolutionsHead of Information Technology and Cyber Security
Dec. 2022 - Apr. 2024Sioux Falls, South Dakota, United StatesLead Information Technology and Security Teams for OLM Food Solutions.
MetricStreamVice President Cloud, Global IT, Global Infomation Security, and Architecture
Jun. 2020 - May. 2022RemoteMetricStream is the consensus leader in Governance, Risk, and Compliance applications in the cloud. Leadership of Cloud Dev/Ops, Cloud Architecture and Strategy, Cloud Security, and Corporate IT. Executive leader for all private and AWS/Azure public cloud customer instances in secure compute environments. Executive leader for Global IT supporting 1100 staff members. Team comprised of 60 employees globally with 5 direct reports.
AtHoc (Aquired by Blackberry)Sr. Director Cloud Dev/Ops
Nov. 2016 - Mar. 2020San Mateo, CaReporting to the SVP and General Manager, lead the Cloud Dev/Ops team in the management of AtHoc’s FedRamp certified private/public cloud platforms supporting Commercial, DOD, State, and Federal cloud customers. Key Accomplishments
• Managed private cloud availability above SLA targets for 12 consecutive months
• Reduced expense for telecom and SMS services by $500K thru re-engineering and contract negotiation
• Develop strategies with Field Services, Product, and Customer Support to manage retention and churn
• Strategize with product and pre-sales; develop customer and operational opportunities
• Developed IT service management strategy deploying ITIL based management application
• Performed assessment of cloud infrastructure; planned and successfully implemented program to eliminate 10 critical stability gaps and 20 operational risks in failover and resiliency
• Managed departmental Cost of Goods Sold for minimal impact to revenues
• Drove product operational innovations supporting automation for quarterly releases
• Guided the design and implementation of Athoc environments in AWS to evaluate v. Azure
• Led successful transition of Athoc Alerts systems from private cloud to Azure in Canada, UK, and Europe
• Developed financial, availability, and support metric reports for BU General Manager
• Negotiated 30% cost reductions across telecom, HW/SW maintenance, and purchasing
• Lead maintenance of InfoSec Fedramp Posture; 0 critical or high vulnerabilities
• System Owner for FedRamp Certified Cloud; successfully completed 3PAO Audit for FY18
• 2017 hiring and budget to plan; leveraged cost savings to support new initiatives
• Successfully retained top talent in a challenging work environment
• Worked directly with critical customers to resolve issues affecting customer experience
• Presented to key customers Athoc FedRamp in-scope FY19 platform strategy
GenesysVice President. Cloud, IT, InfoSec , and Program Management
Nov. 2012 - Apr. 2016Pleasanton, CaGenesys acquired Echopass in Nov 2013. Managing Echopass's Platform Operations, NOC, Information Security, Program Management and Measurement departments. Leader of strategic programs including PCI-DSS compliance, Service Management Improvements, and Client Platform enhancements. Provide client consultation for ongoing support measurement and improvement objectives. • Eliminated 30+ human errors annually causing SaaS/Cloud platform chronic outages through process and technology improvements • Senior Executive for customer relationship management for key accounts
• Ensured cloud platform availability SLA’s above 99.95%; improved NPS scores by 20%
• Developed AWS transition financial analysis to assess viability of core applications transition
• Deployed environments in AWS for evaluation using EC, S3, RDS, Networking and Security Components • Deployment of 23 new customers and delivery of over 100 Professional Services projects
• Led formulation of Service Delivery processes for change, incident, and problem management
• Built comprehensive monitoring and metrics program to measure Cloud platform effectiveness
• Performed Microsoft and MSSQL database server consolidation reducing license spend by 50%
• Sponsor for automation technology including server virtualization technologies, and Chef
• PCI-DSS certification completed in 6 months; ensured SSAE16, SAS 70, and HIPPA compliance
LJB ConsultingPrincipal
May. 2012 - Nov. 2012Danville, CaliforniaProviding innovative solutions to Information Technology executives offering operational improvement recommendations for organizational structure, processes, and cost avoidance management. Customers included Silicon Valley Bank and Echopass.
NetAppVice President and Senior Director
Apr. 2006 - Feb. 2012Sunnyvale, CAOrchestrated global support strategy for 162 applications and all infrastructures worldwide, L1-L3, providing strategic direction, operational oversight, and tactical solutions. Supervised a contingent of 3 Directors, 1 Senior Director, 100 staff, and 250 off shore managed service providers (MSP). Directed rapid resolution of tactical crises, including operational outages, and application and systems performance challenges affecting business verticals. Responsible for global information security and security operations. Led North American field services for desktop support, effectively managing costs and resources to provide optimal service with a minimal budget. Selected and managed SaaS implementations, virtualization, and cloud technologies for production environments. Oversaw Vendor Management Office and liaise with MSP suppliers, heading negotiations for contracts ranging in size from $500,000 to $50M. Led steering teams for core infrastructure improvements, serving as executive sponsor for major infrastructure upgrades. Promoted corporate communications through daily operations meetings, weekly staff meetings and quarterly company-wide meetings. Responsible for budget of $120M. Senior Director Service Account Managers
Managed NetApp’s support for it’s top 50 North American customers. Managed a team of 3 managers and 35 Support Account Managers. Provided recommendations to key customers on support efficiencies and managed critical support escalations.
US Securities and Exchange CommissionBranch Chief US Securities and Exchange
Feb. 2005 - Apr. 2006Alexandria, VAManaged support, engineering and performance for voice, video, data, and monitoring services. Prepared departmental operational reports. Supervised 26 contract, in-house, and union personnel. Participated on leadership team responsible for testing of resiliency and disaster recovery programs. Developed Architecture and Change Management Review Boards. Budget $50M
PeopleSoft/OracleDirector, Network Engineering
Jan. 2001 - Jan. 2005Pleasanton, CADrove development of VOIP, wireless, Siemens PBX, video conferencing and Cisco Network solutions, among others, for enterprise security, voice, data, network management, authentication, remote access, video and CTI environments. Managed 18 permanent and contingent employees around the world. Researched and generated business cases for proceeding with technology improvements. Administered an annual budget of more than $20 million.
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