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Work Background
Health Insurance Specialist
HHS/CMS/Center for Consumer Information and Insurance OversightHealth Insurance Specialist
Dec. 2014Bethesda, MDFinancial Transfers and Operations.
Business Process Modeler / Sr. Business Analyst
Data Networks CorporationBusiness Process Modeler / Sr. Business Analyst
Jun. 2010 - Dec. 2014Business Process Modeling for CMS.
Sr. Business Analyst/Business Process Modeler
CitizantSr. Business Analyst/Business Process Modeler
Nov. 2008 - Jun. 2010Business Process Modeler and Sr. Business Analyst for CMS (Medicare and Medicaid).
Release Manager - Marriott.com
Marriott InternationalRelease Manager - Marriott.com
Jan. 2007 - Jan. 2008Release Manager for Marriott.com
Business Analyst
Sprint NextelBusiness Analyst
Jan. 2005 - Jan. 2006User Guides for Blackberries.
Sr. ITIL Consultant
Innovative SolutionsSr. ITIL Consultant
Oct. 2003 - Jun. 2005Provided ITIL-specific consultation to the US Navy Program Management Office for the following: • Provided oversight to Configuration Management by providing analysis, preparing presentations, attending meetings, and providing status to government client. • Supported government client in the collection of approvals from the Technical Solutions leads and preparation of management reports. This included daily maintenance of the CM-Request for Change tool in reconciling each change to the network environment. • Documented the Training Communications and Review Process, the DSL Document Check out Process, the Pre-ECCB Process, and the ECCB Process. • Supported the Integrated Support Center CM Help Desk. In the capacity of consultant, support the “Programmatic” Department under the Navy Marine Corps Intranet (NMCI) project. Current responsibilities included the following: • Analysis of the current state of the Enterprise Change Control Board.
Sr. Technical Analyst
UUNET/WCOMSr. Technical Analyst
Jan. 2000 - Jan. 2002
Sr. Consultant
Cap Gemini - TelecommunicationsSr. Consultant
Jan. 1997 - Jan. 1998
Manager, Documentation and Training
CSC IntelicomManager, Documentation and Training
Jan. 1995 - Jan. 1997
Manager, Documentation and Training
CSCManager, Documentation and Training
Jan. 1993 - Jan. 1997
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