Requests
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Network Power<100 people
Roles
🔥100%
Startup Founder
Geos
🇷🇺100%
Russia
Work Background
Banking Technology CompanySystems Operations Analyst
Jan. 2023Des Moines, Iowa, United States · RemoteAssisted needs assessment and capability roadmap development for Big Data platform migration
Implemented and supported self-service reporting tools, increasing user adoption by 20%
Developed and delivered training programs for diverse analytic tools.
Collaborated with technology teams to troubleshoot and resolve complex data platform issues.
Assessed operational performance to identify areas for improvement.
Supported supervisor and associated team members to maintain system functionality.
Identify and implement process improvement initiatives to streamline operations and increase efficiency.
Analyze data platform performance metrics and provide recommendations for optimization and efficiency improvements.
Conduct regular performance evaluations of the system operations team to ensure efficiency and effectiveness in handling technical issues and maintaining system functionality.
Private Mortgage CompanyAccount Manager
Aug. 2020 - Jan. 2023Salt Lake City, Utah, United States · RemoteOnboarded and trained clients on loan origination platform, exceeding onboarding targets by 30%
Analyzed loan data and identified trends, leading to improved risk assessment and underwriting processes
Proactively monitored client accounts and provided data-driven insights to help them make informed business decisions
Acted as a trusted advisor for clients, offering comprehensive support and guidance throughout the loan process.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Identify opportunities for process improvement and implement strategies to streamline loan origination and underwriting processes, resulting in increased efficiency and reduced costs for clients.
Splash FinancialOperations Team Member
Jul. 2018 - Mar. 2020Cleveland, Ohio, United StatesStreamlined data analysis processes through Excel Power Query and Zapier automation, saving 50+ hours per month.
Developed and implemented custom reports for key stakeholders, improving decision-making and reporting transparency.
Identified and implemented cost-saving measures in accounts payable and receivable, leading to a 10% reduction in annual expenses.
Sears Home ServicesOperations Manager
Jun. 2017 - Oct. 2017Parma, Ohio, United StatesLeadership & Team Development: Led a team of employees, fostering a culture of growth and productivity. Increased overall productivity across business units by 15% through targeted coaching and training programs.
Process Improvement & Innovation: Developed and implemented KPI-driven programs, resulting in 10% cost savings and improved operational efficiency. Implemented innovative sales strategies beyond traditional marketing, generating additional revenue streams.
Communication & Collaboration: Created and implemented standardized scripts and sales training for each business unit, enhancing communication effectiveness and cross-team collaboration.
Implement quality assurance measures to ensure the highest level of customer satisfaction and retention.
America's Tax OfficeOffice Manager
Feb. 2015 - Jul. 2016Greensboro, North Carolina, United StatesCustomer Service & Operations Leadership: Managed and provided support to a network of 600+ tax offices, overseeing the performance of 2025 customer service agents. Implemented QuickBooks for accurate financial reporting and improved data-driven decision-making.
Multitasking & Efficiency: Juggled multiple responsibilities, including inbound/outbound customer service calls, data entry for customer accounts, and tech support for software logins. Demonstrated exceptional multitasking and time management skills.
Software & System Administration: Created secure software logins for new and existing customers, showcasing proficiency in user access management and system security.
Streamline office operations by implementing automation tools and processes to improve efficiency and reduce errors.
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