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Work Background
Conta Azul
Director Customer Experience
May. 2024
Support | Onboarding | Success | Renewals
Gupy
Director of Strategy & Innovation
Oct. 2023 - Apr. 2024
São Paulo, Brazil
CS Academy
CX & AI Teacher
Feb. 2023
Brazil
MBA Professor Artificial Intelligence | Customer Experience | Customer Success | Leadership
Day.io - Time Tracking & Timesheets
Global Director Customer Experience
Jan. 2023 - Oct. 2023
São Paulo, Brazil
Zenvia Mobile
CXO - Chief Experience Officer
Feb. 2021 - Dec. 2022
São Paulo, Brazil
Support | Success | Services
Zendesk
LATAM Director, Customer Success
Mar. 2019 - Feb. 2021
São Paulo Area, Brazil
Micro Focus
LATAM Senior Manager - Maintenance Renewals & Support Sales
Apr. 2018 - Mar. 2019
São Paulo Area, Brazil
Micro Focus
LATAM Senior Manager - Customer Success
Aug. 2017 - Mar. 2019
São Paulo Area, Brazil
Hewlett Packard Enterprise
LATAM Manager - Customer Success
May. 2014 - Aug. 2017
São Paulo Area, Brazil
Hewlett Packard
LATAM Manager - Enterprise Services Premium Support
Jul. 2009 - May. 2014
São Paulo Area, Brazil
HP
LATAM Manager - Customer Support (former Mercury Interactive)
Aug. 2004 - Jul. 2009
São Paulo Area, Brazil
Deloitte Consulting
Project Manager
Sep. 2002 - Aug. 2004
Siebel Systems
LATAM Systems Administrator
Feb. 2001 - Aug. 2002
SAP Brasil
End User Support
Sep. 1997 - Feb. 2001
São Paulo Area, Brazil
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