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Work Background
Director Customer Experience
Conta AzulDirector Customer Experience
May. 2024Support | Onboarding | Success | Renewals
Director of Strategy & Innovation
GupyDirector of Strategy & Innovation
Oct. 2023 - Apr. 2024São Paulo, Brazil
CX & AI Teacher
CS AcademyCX & AI Teacher
Mar. 2023BrazilMBA Professor Artificial Intelligence | Customer Experience | Customer Success | Leadership
Global Director Customer Experience
Day.io - Time Tracking & TimesheetsGlobal Director Customer Experience
Jan. 2023 - Oct. 2023São Paulo, Brazil
CXO - Chief Experience Officer
Zenvia MobileCXO - Chief Experience Officer
Mar. 2021 - Dec. 2022São Paulo, BrazilSupport | Success | Services
LATAM Director, Customer Success
ZendeskLATAM Director, Customer Success
Mar. 2019 - Mar. 2021São Paulo Area, Brazil
LATAM Senior Manager - Maintenance Renewals & Support Sales
Micro FocusLATAM Senior Manager - Maintenance Renewals & Support Sales
Apr. 2018 - Mar. 2019São Paulo Area, Brazil
LATAM Senior Manager - Customer Success
Micro FocusLATAM Senior Manager - Customer Success
Aug. 2017 - Mar. 2019São Paulo Area, Brazil
LATAM Manager - Customer Success
Hewlett Packard EnterpriseLATAM Manager - Customer Success
May. 2014 - Aug. 2017São Paulo Area, Brazil
LATAM Manager - Enterprise Services Premium Support
Hewlett PackardLATAM Manager - Enterprise Services Premium Support
Jul. 2009 - May. 2014São Paulo Area, Brazil
LATAM Manager - Customer Support (former Mercury Interactive)
HPLATAM Manager - Customer Support (former Mercury Interactive)
Aug. 2004 - Jul. 2009São Paulo Area, Brazil
Project Manager
Deloitte ConsultingProject Manager
Sep. 2002 - Aug. 2004
LATAM Systems Administrator
Siebel SystemsLATAM Systems Administrator
Mar. 2001 - Aug. 2002
End User Support
SAP BrasilEnd User Support
Sep. 1997 - Mar. 2001São Paulo Area, Brazil
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