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Work Background
Le Phan Vacation RentalsProperty Manager
Mar. 2007 - Mar. 2014Atlantic City, New JerseyManaged her rental properties by handling reservations with clients. Helped with scheduling of cleaning and clients check in and check out. Assisted the clients with check in/check out, answered questions about property and surrounding areas and gave them keyless access to rental property. Collected the rent, deposit fees and processed any damage claims to the rental property. Responsible for sending out rental property agreement to the clients.
Immigration and Naturalization ServicesFile Clerk
Feb. 2007 - Dec. 2008Lincoln, NeReceipt and process new applications/petitions into local database Responsible for tracking file movements- internally and externally Perform various tasks throughout the file room Maintain file room operations Research and pull files for case movement
Commercial Federal BankRetail Banking support
Jan. 2002 - May. 2004Omaha, NEInputted negative accounts information into database. Managed and update database for collection purposes. Acted as a liaison between the branches and the collection agency. Researched, gathered and summarized data to prepare reports. Supported the retail banking office in all clerical and technical aspects.
FirstComp InsuranceUnderwriting assistant/auditor
Dec. 1999 - Apr. 2001Omaha, NEReviewed and processed policies for auditing by contracted audit service. Reviewed audit results and reconciled premium accuracy to determine credit/debit status. Monitored processed collection of outstanding premiums. Serviced all client/agent audit related inquiries and issues. Handled the cancellation process which includes figuring out the pro rata/short rata earned premiums. Provided service for new and existing accounts for agents that represent the company.
Commercial Federal BankException/Adjustment Specialist
Oct. 1998 - Dec. 1999Omaha, NEIn charge of daily reconciliation of current and inactive accounts * Responsible for processing and resolving Day two exception items and adjustments from the item processing systems. * Knowledge of basic accounting * Involve in meeting regulatory and monetary deadlines and customer service impact. * Integrate customer relations through branches and other operating sources within the bank.
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