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Work Background
Weatherford Oil Tool Middle East Ltd.IT Business Analyst
Feb. 2013Dubai, UAEKey Achievements & Responsibilities: • Lead telecom and mobility service operations across the Eastern Hemisphere, including contract management, vendor coordination, invoice tracking, and service optimization. • Developed and deployed Power BI dashboards for QHSE to track driving safety KPIs across global operations, enhancing safety awareness and compliance. • Built KPI and financial dashboards for the Manufacturing and Facilities departments to monitor actual spend versus revenue, improving financial visibility and cost control. • Collaborate with cross-functional teams including Finance, Procurement, and Legal to support data-driven decision-making through accurate, timely reports. • Maintain and optimize SharePoint databases and ERP systems (JD Edwards, Hyperion) to ensure seamless process documentation and contract tracking. • Act as a liaison between business units and IT, translating user needs into technical specifications and supporting solution implementation across regions.
Weatherford Oil Tool Middle East Ltd.IT Team Administrative Assistant
Feb. 2013 - Aug. 2015Dubai United Arab EmiratesGeneral Administration Support:
Prioritize incoming mails and reply to non-technical inquiries. Maintain an electronic library of user guides and training materials. Prepare presentations and agendas for business meetings and discussions. Provide administrative support and maintain in-depth knowledge of company policies and procedures.
Coordinate international and domestic calls and prepare itineraries for the visitors. Ensure all staffs follow established standards and guidelines. Analyze metrics to evaluate IT system performance and recommend improvements. Projects Management: Assist project team in planning and implementation of special projects. Assist in preparing technical and functional documentations for operating systems.
Respond to client requests in timely and accurate manner. Perform root cause analysis of complex system problems and provide corrective actions.
Develop performance and systems models, graphs, charts and specifications to systems staff when needed.
Analyze resource utilization, timesheet, and financial data for assigned project. Vendor Management:
Develop vendor invoices, financial reports and monthly accruals. Prepare memos, spreadsheets, and presentations for customers and managements.
Liaise with procurement team on quote requests, OR and PO requests.
Verify the receipts and follow a proper process for ordering inventory, collecting invoices and booking PO’s in ERP System. Contracts Management:
Liaise with management, legal and vendor on the review process of contracts
Maintain and update the SharePoint Contracts List
VISION Executive SearchExecutive Assistant
Sep. 2012 - Feb. 2013"Since its inception in 1997 in Canada, Vision Executive Search has grown rapidly, positioning itself among the leaders and innovators in the field of executive search." VES applies its extensive knowledge of industries, functions and talent to advise select clients ranging from major international firms to emerging companies on their leadership and talent management, not only by attracting talent but more so by advising clients on retention and long term sustainability goals. Based in Dubai, UAE, VES consultants focus on senior-level executive search, board director appointments, succession planning and in-depth HR & Leadership consultancy. The company also offers in-depth cultural expertise to clients looking to expand in the Middle East with local talent. VES is dedicated to excellence in service, quality and results. Flexibility, innovation and teamwork characterize the firm’s approach. Uncompromising ethics and integrity are at the core of the firm’s values.
GMASCO - Al-FuttaimSupport Lead
Dec. 2009 - Sep. 2012 Manages a number of multi-lingual Call Centre Agents
Ensures team’s process KPI’s are being adhered to
Motivate team members by organizing team activities within and outside work environment.
Update the existing databases with changes and the status of each customer/prospective customer
Adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
Analyze the various parts of a problem properly and develop logical solutions
Quality management- Monitor telephone calls and evaluate each quality using a set of guidelines and look for means of improving as well as promoting quality.
Ability to make efficient use of resources, initiates first hand solutions to daily issues.
Instill trust in others besides upholding the values of the organization
High level of motivation
Performs the analysis, running various mathematical calculations to determine how the data samples might best be applied to profit the business
Data Cleaning - roots out erroneous data
Initial Analysis - assesses the quality of the data
Main Data Analysis - determines the meaning of the data
Final Analysis - provides additional screening
GMASCO - Al-FuttaimSenior Technical Support Staff
Dec. 2009 - Oct. 2011 Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Other duties as assigned.
Display Time flexibility towards shifts as per work floor requirements
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