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Work Background
NorthStar Utilities SolutionsProduct Manager
Jan. 2021 - Oct. 2024Vancouver, British Columbia, Canada
CayentaSr. Product Manager
Oct. 2018 - Sep. 2019Burnaby, British Columbia, Canada
Don Ambridge PhotographyPhotographer
Oct. 2017Vancouver, Canada Area
AttendeaseVP, Product
May. 2016 - May. 2017Vancouver, Canada Area
Clio - Legal Practice Management SoftwareSr. Product Manager, Enterprise + International
Mar. 2014 - Apr. 2015Burnaby, BC- Development and introduction of tiered pricing plans for the Clio platform.
- Ongoing review and mitigation of customer churn cycles and events with Data team
- Guided development of Clio's first monetized white label integration that serves as key component of Enterprise (Elite) tier feature set
- Proposed an extended model of Steve Blank's Get, Keep, Grow model for product management and organizational structures that was subsequently adopted company-wide.
- Relationship and engagement management for enterprise customers.
- Agile delivery management employing Scrum and Kanban approaches from planning to release of feature sets.
- Ongoing customer interviews and embedded design/development dialogues with key customer groups
BigParkGroup Program Manager
Dec. 2012 - Mar. 2014Vancouver, Canada Area- Established live operations support infrastructure, including ITIL-based Incident Management processes.
- Led devops efforts to incorporate precursor technologies and telemetry in product releases, such that post-launch support goals were met.
NowPublicSr. Product Manager
Sep. 2007 - Aug. 2009• Managed delivery, launch and partner development for Scan, NowPublic’s microblogging and real-time news aggregation suite. It was NowPublic’s sole revenue generating product suite. Managed cross-functional team of 9 personnel, both local and remote across multiple time zones.
• Developed product vision and requirements for key areas of the nowpublic.com property, including geolocation and dispatch tools across social media properties.
• Liased with Executive and Board to communicate progress, collaborate on requirements and market research planning.
• Worked closely with Editorial group to assess user/contributor learnings and apply to product direction planning.
• Identification of partnership opportunities and emerging technical, communication trends as they apply to the news and blogging industries.
• Managed initial implementation of analytics platform and integration (Omniture).
• Led cross-functional development teams (UI, programming,editorial,marketing,SEO) in the execution and delivery of product requirements.
• Worked with Executive in developing monetization strategies for product lines.
• Developed proposals for internal organizational changes needed to streamline and improve delivery cycle.
Blast RadiusSenior Project Manager
Aug. 2006 - Aug. 2007
Electronic ArtsDevelopment Director
Mar. 2005 - Aug. 2006
TELUSDirector, Web Solutions
Feb. 2002 - Mar. 2005Vancouver, Canada Area• Managed a group of five cross-functional direct reports, with an overall responsibility for 50+ employees.
• Client engagement management and prospect development.
• Initiated revised bid review processes to validate quality of inbound opportunities.
• C-Level presentations and business development.
• Active participant in development and implementation of Web Solutions’ strategic mandates. • Team performance management and career development.
• Assisted in development of Web Solutions’ retail market vertical plan.
• Oversight of outgoing RFP responses and proposals.
• Provided leadership for and participated actively in technical and business solutioning workshops.
• Actively involved in the solicitation, negotiation, and implementation of select awarded contracts and accounts, as well as oversight of the bid review process.
• Ongoing liaison and evangelization of Web Solutions’ products/services portfolio within TELUS sales channels.
• Restructured Web Solutions’ solutioning and delivery teams; established job descriptions and KPIs for all roles.
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