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M&T BankTechnical Project Manager - Infrastructure Deployment
Oct. 2024 - Nov. 2024Buffalo, New York, United StatesI manage infrastructure deployment projects from initiation through close. I ensure familiarity with scope and project objectives and establish clear roles and responsibilities, technical and/or non-technical, for project team members. Develop Project Plans, forecasts, and schedules and work with stakeholders to record detailed project requirements, constraints, and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.
Ensure plans for assigned projects include work breakdown, project organization chart, and communication, risk, quality, and resource plans.
Communicate project plans to affected parties to ensure a common understanding, setting expectations, aligning stakeholders and project team members.
Ensure execution of tasks defined in the project plan to achieve the project goals while executing all parts of the project plan and managing the forecast. Monitor and control project work including change controls.
Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders.
Implement approved actions and workarounds required to mitigate project risk events.
Must be familiar with system scope and project objectives, as well as the role and responsibility of each team member, to effectively coordinate team activities.
Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Cognizant Technical Solutions Microsoft Business Group Technical Account Manager
Nov. 2023 - Aug. 2024RemoteIn my role as the Microsoft Business Group Technical Account Manager at Cognizant Technical Solutions, I play a pivotal role in assisting clients to navigate the complexities of managing their Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) workloads effectively within Azure and Microsoft O365 environments. As a customer-facing Technical Account Manager, I serve as clients' primary point of contact, collaborating closely with their business and technical stakeholders, internal teams, and Microsoft representatives. This collaborative approach ensures alignment between business objectives and technical solutions, driving innovation and operational efficiency. One of my core responsibilities is ensuring the overall growth, quality, and satisfaction of our Managed Services relationships. By conducting regular quarterly business reviews, I assess the performance of clients' Azure environments, identify areas for improvement, and recommend optimization strategies to enhance efficiency and cost-effectiveness. I also oversee the implementation activities associated with Managed Services, ensuring seamless onboarding and integration with clients' existing Infrastructure. By closely monitoring customer support tickets, I proactively address any technical issues or concerns, ensuring timely resolution and minimizing disruptions to business operations. Through my proactive engagement and strategic guidance, I aim to build trusted relationships with clients, providing them the insights and support they need to leverage Microsoft technologies effectively. My commitment to excellence and customer satisfaction drives me to continuously seek opportunities for innovation and improvement, helping clients stay ahead in today's dynamic business landscape.
Cognizant Technical SolutionsIT Security Project Manager | Senior Cyber Security Analyst
Mar. 2022 - Oct. 2023California, United StatesDuring my tenure at Cognizant Technical Solutions as an IT Security Project Manager and Senior Cyber Security Analyst, I played a crucial role in overseeing and managing a variety of cybersecurity projects, focusing on Software as a Service (SaaS) and Managed as a Service (MaaS) initiatives for an international biopharmaceutical company. My responsibilities included managing and monitoring the progress of SaaS and MaaS cybersecurity projects, ensuring effective communication and collaboration between offshore managed teams and the client. This involved coordinating tasks, setting milestones, and ensuring project deliverables were completed on time and within budget. As the lead for Level 3 (L3) and Level 4 (L4) security incident resolution and monitoring, I oversaw the handling of critical security incidents. I conducted regular health checks to ensure the integrity and effectiveness of our security measures. This involved analyzing incident trends, identifying root causes, and implementing proactive measures to prevent future incidents. I also facilitated team discussions on policy and rule testing in development environments, ensuring that security policies and rules were thoroughly tested before implementation in production environments. By monitoring production environments for any issues or anomalies, I ensured that our security solutions remained effective and aligned with industry best practices. In addition, I was responsible for architecting security solutions tailored to the specific needs and risks of diverse environments. This involved evaluating emerging threats, assessing risks, and collaborating with cross-functional teams to design and implement robust security measures. By staying abreast of the latest cybersecurity trends and technologies, I ensured that our solutions remained technically competitive and effective in mitigating evolving threats.
City of PhiladelphiaSenior Desktop Security Engineer
Dec. 2020 - Jul. 2021RemoteI spearheaded numerous initiatives aimed at enhancing cyber security and optimizing IT infrastructure. One of my key responsibilities involved integrating and testing security tools to ensure the creation of secure and functional endpoints. This entailed evaluating various security solutions, conducting thorough testing procedures, and implementing the most effective tools to mitigate potential threats and vulnerabilities. In addition, I developed and implemented secure image management and deployment processes to streamline the deployment of endpoint solutions while ensuring adherence to industry best practices and compliance standards. By implementing robust processes, I contributed to the organization's overall security posture and minimized the risk of security breaches. Furthermore, I was pivotal in developing Security Operations Center (SOC) policies and procedures, ensuring alignment with industry standards and regulatory requirements. By maintaining a comprehensive cybersecurity technology portfolio, I ensured that the organization remained equipped with the latest security tools and technologies to combat emerging threats effectively. I actively worked to strengthen enterprise solutions, enhancing organizational security by implementing proactive measures to monitor networks for threats and intrusions. Moreover, I led deployment and migration strategies, ensuring successful outcomes by defining migration strategies and validating success in cloud solutions. I tailored migration approaches based on client-specific requirements, ensuring seamless transitions and minimal disruptions to business operations.
Strategic Staffing SolutionsCyber Security Analyst
Sep. 2020 - Dec. 2020RemoteIncludes but not limited to:
• This project is in Support of the Ameren Utility Company.
• Manages the daily operations, health and maintenance of cybersecurity technology portfolio.
• Maintains a deep understanding of the threat landscape and ensures cybersecurity technology is effectively configured to detect threats
• Ensures that cybersecurity plans, controls, processes, standards, policies and procedures are aligned with IT and cybersecurity standards.
• Develops, maintains and communicates digital risk frameworks, governance models and compliance codes and standards.
• Secures and hardens organization’s enterprise solutions (e.g., applications, servers and networking systems) to protect the organization.
• Supports network and endpoint antivirus, HIPS, disk encryption, and data loss prevention solutions.
• Continuously monitors networks for attacks, malicious software, intrusions and threats.
• Works with and supports attack and penetration tools and techniques for all systems and works with the business segments to implement remediation.
• Evaluates risks and impacts of new technologies within the Digital and cybersecurity environment.
• Supports direct delivery and execution of cybersecurity engagement activities.
• Participates in security and privacy training and education including development of security alerts.
• Coaches less experienced co-workers and provides feedback to enhance skills, knowledge and work performance.
HMS TechnologiesSenior Deployment Manager
Jun. 2019 - Jul. 2020Remote
AnomaliPrinciple Technical Trainer
Mar. 2018 - May. 2019RemoteAs Principal Technical Trainer and Training Developer at Anomali Inc., I primarily focused on creating engaging and informative training materials for Learning Management Systems (LMS) courses. I meticulously developed comprehensive training materials tailored to meet our clients' diverse technical proficiency levels. A significant aspect of my role involved the creation of training manuals and tests designed to assess the knowledge and skills of trainees effectively. These materials were meticulously crafted to align with client needs and objectives, enhancing the learning experience. I took great care to ensure my content was informative and engaging. By incorporating innovative instructional design strategies, I sought to make the learning process stimulating and interactive for trainees. This approach fostered a conducive learning environment, encouraging active participation and knowledge retention among learners. Moreover, I facilitated compelling learning experiences by leveraging various instructional methodologies and techniques. Through multimedia presentations, interactive exercises, or hands-on simulations, I endeavored to cater to different learning styles and preferences, maximizing the training programs' effectiveness. Throughout my tenure, I remained dedicated to maintaining the highest standards of quality and relevance in all training materials and sessions. I continuously sought feedback from stakeholders and trainees to ensure the content remained up-to-date and met evolving industry standards and best practices. By creating engaging training materials and facilitating practical learning experiences, I played a pivotal role in empowering individuals with the knowledge and skills needed to excel in their roles within the cyber security domain.
W. Capra Consulting GroupSenior Security Consultant
Jul. 2017 - Dec. 2017Remote• Travel to client sites to advise, architect, and implement installation of McAfee security products, McAfee NDLP, Endpoint Security (ENS), ePolicy Orchestrator (ePO), Host Intrusion Prevention (HIPS), and Endpoint Encryption.
• Develop documentation for end-users based on installation guidelines.
• Experienced with regulatory requirements for HIPPA, PCIv1 and v2, and PII.
• Extensive experience in a health care environment.
Kaiser PermanenteCyber Security Team
Mar. 2015 - Apr. 2017• Member of the Kaiser Permanente Endpoint Security Team which is part of the Cyber Security Team,
• Subject Matter Expert for the McAfee Virus Scan Enterprise which includes Virus Scan for Storage and Virus Scan for Virtual Machines and Endpoint Security (ENS) 10.5,
• Work closely with the Kaiser Permanente Cyber Risk Defense Center (CRDC) to investigate and research possible malicious files found in the environment using forensic tools such as EnCase, debugging and disassembler tools IDA Pro and OllyDBG for code and behavioral analysis, McAfee Advanced Threat Detection and FireEye HX for use as a sandbox, and the McAfee HIPS (Host Intrusion Prevention Systems) and NDLP (Network Data Loss Prevention) products,
• Work with different departments throughout Kaiser to research and investigate exclusion requests to exclude files and folders in the Anti-Virus program, install and troubleshoot issues with Anti-Virus and malicious file containment based on a set of self-determined and documented policies and procedures to ensure the safety of the data,
• Write and update policy and procedure documentation when changes are necessary in the environment,
• Work with and assist in development of PCI, PII, and HIPAA standards and policies for the environment.
• Collaborate with other IT departments to ensure the safety of the data for employees and clients by researching and testing new products that will allow for better data security for the future. • Work closely with our incident response team to reverse engineer malware found in the environment and research the threat to determine how to best protect the network environment against this threat and other malicious threats in the wild.
• Keep up to date on current and emerging threat trends and determine the best way to protect the environment against these threats.
AccuvantIT Security Specialist
Mar. 2014 - Dec. 2014• Lead consultant for installation, maintenance, and troubleshooting of McAfee Network Data Loss Prevention, Data Loss Prevention for Endpoints, McAfee Endpoint Security, McAfee Email and Web Gateway products, McAfee ePolicy Orchestrator, as well as Bit9 products.
• Perform deep dive of customer environment during initial conference calls
• Established and wrote specialized documentation for each client environment that explained how and why the implementation was configured and performed as well as basic troubleshooting information • Provide step-by-step strategy on the rollout plan as well as a strategy on integration of security policies and procedures
• Assist customers in the creation, education and delivery of rollout plans, security policies, and integrated processes
• Familiar with compliance rules and policies for Data Loss Prevention products.
McAfee Inc.IT Security Consultant
Aug. 2012 - Mar. 2014• Member of the Content Risk Management team specializing in the McAfee Network Data Loss Prevention platform, the McAfee Email Gateway, McAfee Web Gateway, and Endpoint Encryption products
• Travel to customer sites to architect, install, and troubleshoot the network DLP and Endpoint products
• Primary point of contact for initial engagement call prior to the engagement. In this call I am responsible to deep-dive into the client environment to figure out if the implementation is in their best interest and what I can do or suggest in order to optimize the McAfee product in their environment
• Established and wrote specialized documentation for each client environment that explained how and why the implementation was configured and performed as well as basic troubleshooting information • Provide step-by-step strategy on the rollout plan as well as a strategy on integration of security policies and procedures
• Assist customers in the creation, education and delivery of rollout plans, security policies, and integrated processes
• Educate all customers involved with the solution how to use the solution through hands-on knowledge transfer
• Primary contact for updating and researching compliance rules (HIPAA, SOX, PCI, and FIPS) and compliance laws from around the world
• Successfully completed more than 12 projects in less than 8 months
• Received highest ratings from customers
• Continue contact with the customer after initial implementation to ensure the solution works for their environment and if not how to reconfigure the solution to better fir their needs
IBM Global ServicesRisk Management and Security Specialist
Jan. 2011 - Aug. 2012Dubuque, Iowa• Recruited by the IBM Malware Defense Team to assist in the monitoring and troubleshooting of antivirus and malware programs, Sophos, Symantec and McAfee, to protect the user environment for large scale clients and customers
• Member of the team that designs, plans, and implements the installation for large scale installations and upgrades of these antivirus programs
• Account focal for three international accounts responsible for the monitoring and remediation of the URL filtering and policy setup and enforcement using the WebSense Web Security
• Member of the team that design, plans, and installs Websense for new accounts to IBM
• Educated customers how to use solutions
• Continued conversations with the customer after the solution is implemented to ensure the solution is working for them and if not, what I could do to make it work in their environment
DMPTraining Manager
Nov. 2007 - Nov. 2009• Served as primary trainer for new access management software program.
• Participated in the development of training program; utilized MS PowerPoint presentation delivered through WebEx for certification process.
• Built rapport with dealers and setup classroom training sessions; ensured level of support met dealer needs and sustained communications to capture further opportunities.
• Maintained 98% satisfaction rating from attendees of live classroom training.
• Assisted Regional Sales Managers in carrying out technical training sessions for sales department of each dealer; proof read new training material for spelling, design, and formatting to ensure proper training presentations.
• Helped with configuration of alarm system and setup access software requirements for end-users covering network configuration and implementation.
Total Tan Inc.Manager of I.T.
Sep. 2005 - Jun. 2007In charge of systems and networks in 33 company stores spread across New York and into Pennsylvania.
• Created and presented monthly new employee training sessions covering tanning bed software usage and basic computer troubleshooting along with advanced computer security and maintenance training for managers.
• Upgraded entire network with new CAT5 cabling, implemented new backup policies, upgraded all company computers with up to date hardware and software versions of Windows as well as the company programs for daily use.
• Authored new policies to cover anti-virus and anti-spyware security, Internet and Email usage.
• Established standard procedures and guidelines for new installation of systems and networks.
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