Majida Halaweh - product, operations & strategy, consulting

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Work Background

The InflectionProduct & Strategy

Oct. 2023* Built tech infrastructure for the company - company wiki, task management systems, recruitment processes, etc. * Led content strategy one of the cofounder's social accounts, resulting in 60% growth in new followers (~30k new followers) in 9 months. * Developed an MVP recruitment process for talent pools, resulting in over 500 applications total. Conducted 50+ interviews to assess * Developed processes to manage cofounder's email inbox, resulting in emails being answered 3x faster. * Helped host a retreat for elite content operations.

RickhouseHead of Strategic Operations

Feb. 2023 - Oct. 2023* Developed curriculum (10 individual lessons and companion training exercises) and facilitated two rounds of a 5-day creative strategy training bootcamp for 11 trainees, which led to 3 full-time hires that enabled the organization to work with twice as many clients. * Strategized and led an experiment with 25 creators to test a new production method that resulted in 30% lower cost with equivalent results as trained actors. * Supported the development of work flow documentation across 6 teams and when necessary, implemented improved processes for the organization of team leads that improved efficiency by 30%. * Implemented numerous avenues for team members to "level up" the organization from team leads meetings to a Slack Channel dedicated to collaborative problem solving. * Served as a thought partner and confidant to the Chief of Staff and Executive Team.

RickhouseStrategic Operations Manager

Feb. 2022 - Feb. 2023* Applied a continuous improvement approach to the rebuilding of 10+ processes and workflows. * Lead the company’s efforts to scale production through conducting 8+ user interviews, testing new strategies, implementing new processes, and advocating for the current production team’s needs. * Facilitated the rebuild of the primary project management tool used by Rickhouse through user interviews and surveys. * Started the first women+ focused culture events, and sat on the first diversity, equity and inclusion committee.

PacklaneProduct Manager

May. 2021 - Jan. 2022* Conducted internal user testing with 20 stakeholders of a re-platformed website for a custom packaging ecommerce company, and organized and provided response and action to 1000 pieces of feedback, resulting in optimized usability and efficiency of the new website. * Managed the creation of 5+ mock ups to enhance usability of the new website and oversaw their development. * Operated as the second-in-command to the Head of Product and Technology, empowered to make decisions and speak on behalf of the Product team outwardly to the company and to external agencies.

Venture For AmericaFellow

Jun. 2019 - Jun. 2021Venture for America is a national non-profit organization that places new and recent college graduates in start-ups in cities with emerging tech scenes. City Leadership Council & Rise Group Lead

PacklaneAssociate Product Manager

May. 2020 - May. 2021* Scrum Master for a 4-7-person global engineering team (writing stories, monitoring 2-3 week sprints, managing backlog, reviewing Agile ideas, providing information for engineers on functionality and business context). * Project manager for the website re-platforming (monitoring communications and tasks with 2+ external agencies, managing an organization tool to track project timeline and tasks of 10+ team members, testing and verifying site adjustments, contributing to the timeline and project scope adjustments, facilitated brainstorming of interim solutions and functionalities when the development timeline needed to be adjusted). * Product manager for 20+ products (led the value proposition development process, created and maintained product one-pagers and the gathering of accurate information, supported the testing and prototyping of new products, supported product discovery, worked with relevant stakeholders to assess most important components of a product discovery process).

AxoSimAssistant to the Chief Business Officer

Jul. 2020 - Nov. 2020New Orleans, Louisiana, United StatesI worked as a part-time assistant/project management consultant to the Chief Business Officer. *Developed project management strategy of CBO's tasks *Created and maintained task management tool (Notion) *Wrote a thorough guide to the CBO's role

FreelanceConsultant

Mar. 2020 - Nov. 2020New Orleans, Louisiana, United StatesProjects include Curriculum Development, Commissioned Essays, Non-profit Research & Project Management.

Catalyst:Ed | Connecting Education Organizations to Experts for Mission-Critical ProjectsAssociate, Strategic Initiatives

Aug. 2019 - Jan. 2020As an associate, my primary responsibilities included managing project deadlines and communications for external partners, drafted project summaries and assessment reports, and coordinated project meetings and served as a thought partner on the development of an organization capacity assessment. I focused secondarily on managing and coordinating the hiring process that grew the Catalyst:Ed team from 10 to 14 as well as developing our social media presence and creating a plan for social media growth.

Firestone LibraryBookFinder

Oct. 2016 - May. 2019Princeton, NJ

Princeton University Office of SustainabilityEcological Representative

Feb. 2016 - Feb. 2019Princeton, NJI serve in three different capacities: Greening Reunions Crew Leader, Mend Project Leader, and Green Leaders Coordinator. As a Greening Reunions Crew Leader, I oversaw recycling, sorting and clean-up processes at tent sites at Reunions, an annual alumni event at Princeton with over 25,000 alumni returning to campus resulting in the use of over 100,000 plastic cups. I coordinated and motivated Greening Reunions workers to reduce waste generated during the weekend through on-site work, and I analyzed operational processes designed to encourage sustainable behavior and improve efficiency and participation. As a Mend Project Leader, I coordinated biweekly meetings for Mend, a sewing lab started by a few of my peers and I to teach students a life skill (sewing), be more financially viable, and help promote a mindset that moves away from a dependence on disposable products. I helped to create a timeline of effective and efficient goals in order to start up Mend, and procure all of the necessary resources to run the space, and solicited cross-campus support in the project from members of the university administration to the heads of various relevant campus centers. Additionally, I worked to help create ways to accurately gauge campus interest and maintain necessity of the project. As the Green Leaders Coordinator, I hosted monthly meetings for a council of environmental student groups on campus to discuss various issues, and to work on collaboration between the groups and the Office of Sustainability. I planned and coordinate large-scale campus events, including a campus-wide Earth Day celebration that involved the coordination of 11 environmental student groups, food, logistics, performances, and publicity. My most important responsibility was to facilitate discussion between the groups towards furthering the Office's goals.

PacklaneAccount Management Intern

Jun. 2018 - Aug. 2018As an Account Manager, I worked as a full-time Account Manager after about a week of training. My role was customer facing, and I managed between 10-25 accounts at a time. I served as a link between the Production team and customers. I mastered the tools used for communication within a month. I designed a system that would fix inefficiencies in organizing accounts and products as well as serve as the primary external communication tool. I identified ways to optimize the Sales workflows while also taking into account whether those tools were the best for the overall system.

Environmental Defense FundHabitat Exchange Intern

Jun. 2017 - Aug. 2017Sacramento, California AreaAs an intern for the EcoSystems program, I researched and analyzed government documents, performed state and national media scans for background case work on policy platforms, and compiled information databases on state by state policy analysis and platform positions.

Princeton Special Occasions AgencyAssociate Director

Feb. 2016 - Sep. 2016Princeton, NJI started as a Delivery and Production Assistant. My duties included created and delivering gift packages, flowers and baked goods to students around campus. I became Associate Director in April 2016. My duties included communicating with the Executive Director and the employees on a regular basis, hiring new employees, inputting orders into the calendar, sending in bakery and flower orders.

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