Busso LtdaInformation Technology Manager
Dec. 2018 - Aug. 2020Bogota,D.C., Capital District, ColombiaStrategic IT Leadership: Directed end-to-end management of core enterprise platforms (CRM, Billing, Accounting, Inventory), maintaining 99.5% uptime for 500+ internal users and 50K+ customers. Financial Management & ROI Delivery: Oversaw a $2M+ annual IT budget, prioritizing high-impact automation initiatives—such as billing workflow automation—that reduced operating costs by 20%. Business Process Innovation: Integrated real-time inventory data into the CRM system, aligning Sales and Operations and reducing order fulfillment errors by 90%. IT Team Development & Methodology Implementation: Scaled the IT team from 5 to 12 professionals, introducing Agile and ITIL frameworks that decreased incident resolution time by 40%. Stakeholder Alignment & Change Management: Collaborated closely with Finance, Sales, and Operations leadership to drive enterprise-wide digital transformation and adoption.