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Work Background
CinchBusiness Operations Manager
Jan. 2025Singapore
CinchSpecial Projects Manager
Aug. 2024SingaporeYour tech. Your terms.
Rent your favourite devices with flexible low-cost subscriptions. We are hiring!
Republic of Singapore Air ForceAircrew Specialist
Aug. 2022 - Jul. 2024SingaporePlatform: AIRBUS H225M As part of my National Service Committment, I flew on the H225M Medium Lift Helicopter as an Aircrew Specialist with 125 Squadron. The squadron is tasked with for SAR duties and is on alert at any moment, ready to respond to those in need. Additionally, I held the secondary appointment of S4 Assistant where I worked with stakeholders to acquire logistics and external support from vendor & suppliers.
ShopBackOperations, Financial Services
Jan. 2022 - Aug. 2022RegionalFollowing acquisition of hoolah by ShopBack Group in Nov 2021. • Led cross-regional BNPL operations transition across SG/MY/HK, ensuring seamless merchant onboarding and rebranding
• Designed & localized process improvements for internal escalations and technical case handling
• Improved SLA compliance by implementing new tracking systems and reporting standards
hoolahBusiness Operations
Nov. 2021 - Aug. 2022RegionalHoolah was a Singapore-based “Buy Now, Pay Later” (BNPL) platform that allowed consumers to split their purchases into three interest-free installments. It was founded to give customers greater flexibility in managing their payments, especially for larger purchases, while retailers benefited from increased conversion rates and higher average order values. Hoolah partnered with a wide range of merchants, both online and offline, to provide this payment option. The service became particularly popular in Southeast Asia. However, in late 2021, Hoolah was acquired by ShopBack, a cashback and rewards platform, to integrate BNPL into ShopBack’s broader suite of shopping and payment services. - Design new & streamline process on regional level and localising it to local markets for process-fit. - Supporting product quality and technical case escalations
- Collaborate and communicate effectively with cross-functional teams
- Create business processes and internal systems to manage escalations. - Drive improvements to create a delightful customer & merchant experience - Define, document, and implement processes to improve the team’s efficiency and SLA fulfilment.
- Create and maintain regular management reporting and commentary along key support metrics to drive visibility and action across the business.
- Sourcing to Managing vendors that support our business across all our operations supplementary team. Key Projects: Retail/Instore Sales Operations (Onboarding of Merchants, Retail Marketing POSM Ops, Brand Ambassador Project), Customer Experience Operations & Commercial Processes Functional Team includes Customer & Merchant Experience Operations, Payment Operations and Collections.
kovahiFounder
Mar. 2021 - Feb. 2022Singaporekovahi is a unified marketplace for small business and entrepreneurs to sell their local-made/curated/designed product. built for and by small business owners oversees business development and operations
hoolahConsumer Operations
Jan. 2021 - Oct. 2021RegionalUnder Customer Experience - Execute internal processes to optimise collection effort on a daily basis. - Monitor customer accounts and follow up with customer for timely payments across SG/MY/HK.
- Review & Process Waiver as per guidelines.
- Manage collections tracker for internal tracking used regionally.
- Provide time and accurate updates to internal systems based on customer responses and actions. - Collaborate and communicate cross functionality in extreme cases. - Managing 3rd party collections partners, evaluate and prepare performance reports. - Implemented processes to improve operations efficiency and utilise opportunities with tech to automate and enhance processes.
- Established initial reporting guideline and insights for collections across SG/MY/HK for team OKRs.
- Conducts onboarding & training into collections functions. Key Projects: Collections Portal Product Management
hoolahBrand Ambassador
Nov. 2020 - Dec. 2020SingaporeUnder Merchant Growth
- Promoting hoolah to merchant’s consumers.
- Creating a buzz and excitement around the campaign promotion.
- Explain hoolah services to potential customers in a clear and concise manner.
- Guide customers to download and use hoolah mobile application. Part of the Black Friday Cyber Monday Campaign
Rodalink (S) Pte LtdRetail Sales & eCommerce Specialist
Oct. 2020 - Mar. 2021Singapore- Responsible for achieving sales, delivering service and operations excellence. - Engages in innovation and productivity initiatives for the store.
- Handles order fulfilment process (including eCommerce) for customers in stores.
- Handles POS system and cashiering duties.
- Be highly motivated and service - orientated individual.
- Carry out basic bike building.
- Assist in daily account closing.
The Whatever LahOperations Executive
Mar. 2020 - Sep. 2020- Cofounded The Whatever Lah - Handles day-to-day operations including liaising with suppliers, shipping matters and customer orders. - Take charge of business accounts.
AmwayAmway Business Owner
Apr. 2018 - Dec. 2020Singapore- Ordering & keeping track of inventory
- Keeping track of financial accounts & managing cash flows. - Build customer relationship.
- Generated over $38,000 in sales and over $3000 in commission income in 2 years.
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