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Work Background
Subject Matter Expert
ConcentrixSubject Matter Expert
Mar. 2024Bogotá, Distrito Capital, Colombia
English Assistant
Plastic Surgeon office English Assistant
May. 2021 - Oct. 2024Bogota, Colombia
Tech Manager
ConcentrixTech Manager
Sep. 2020 - Apr. 2021Bogotá, Distrito Capital, ColombiaAs a technical support specialist I was in charge of providing support to new agents, handle weekly performance meetings with an specific team, working on their skills and knowledge.
Technical Support Agent
ConcentrixTechnical Support Agent
Sep. 2019 - Aug. 2020Bogotá, Distrito Capital, Colombia[Starting as a technical support agent I used to provide basic networking and physical troubleshooting to security cameras, computer software, mobile applications, etc
Customer Service Sales Assistant
ConcentrixCustomer Service Sales Assistant
Jan. 2019 - Jun. 2019Bogotá, Distrito Capital, ColombiaAs a customer service and sales representative, I handled transactions, return labels and escalations to either return or deliver products for our customers.

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Literature Enthusiast with Customer Service Expertise
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