Sofia Padilla

Customer service specialist

AssistantPersonal AssistantMedicalBilingual Communications SpecialistTranslatorCall CenterCustomer Support RepresentativeSupport SpecialistGraduate StudentCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceChat SupportLive ChatCustomer Care Specialist🎓 Student

Experienced professional in literature with a deep knowledge andpassion for writing. With over 5 years of experience in the customerservice industry, I have honed my skills in providing exceptional supportto both clients and representatives. Through strong communication andproblem-solving abilities, consistently exceeding expectations, ensuringcustomer satisfaction and fostering positive relationships. Expertise inliterature allows for a unique perspective in work, combining creativitywith meticulous attention to detail.

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Work Background

Subject Matter Expert

ConcentrixSubject Matter Expert

Mar. 2024Bogotá, Distrito Capital, Colombia

English Assistant

Plastic Surgeon office English Assistant

May. 2021 - Oct. 2024Bogota, Colombia

Tech Manager

ConcentrixTech Manager

Sep. 2020 - Apr. 2021Bogotá, Distrito Capital, ColombiaAs a technical support specialist I was in charge of providing support to new agents, handle weekly performance meetings with an specific team, working on their skills and knowledge.

Technical Support Agent

ConcentrixTechnical Support Agent

Sep. 2019 - Aug. 2020Bogotá, Distrito Capital, Colombia[Starting as a technical support agent I used to provide basic networking and physical troubleshooting to security cameras, computer software, mobile applications, etc

Customer Service Sales Assistant

ConcentrixCustomer Service Sales Assistant

Jan. 2019 - Jun. 2019Bogotá, Distrito Capital, ColombiaAs a customer service and sales representative, I handled transactions, return labels and escalations to either return or deliver products for our customers.

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Personal Pitch

Literature Enthusiast with Customer Service Expertise

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