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Work Background
Mercy CorpsPrograms Manager , People Experience
May. 2022London, England, United KingdomLed global talent management programs, enhancing employee experience, leadership development, and workforce engagement. Designed and managed the All Voices Employee Engagement Survey, ensuring insights translated into data-driven HR strategies that improved engagement across 40 countries and 12 languages to inform leadership development, onboarding, and DEI strategies. Developed and implemented onboarding frameworks to enhance accessibility and engagement. Led the launch of key SharePoint hubs, centralizing onboarding resources to streamline team integration and boost productivity.
Embedded Diversity, Equity, and Inclusion (DEI) principles across HR programs, fostering a more inclusive work environment. Partnered with senior leadership to align HR initiatives with business objectives, ensuring a high-performing, engaged workforce.
Mercy CorpsOrganizational Agility Advisor
Jan. 2020 - May. 2022Led change management initiatives, ensuring smooth workforce transitions during organizational restructuring. Developed leadership programs, including People with Possibility Program for country offices, for 6,500 employees across 40+ countries, increasing team efficiency and agility. Introduced HR digital transformation initiatives, streamlining processes and improving HR analytics for workforce planning. Collaborated with cross-functional teams to enhance employee well-being and professional development programs.
Mercy CorpsProject Manager
Jul. 2018 - May. 2022Amman Governorate, JordanManaged multi-donor projects focused on community development, securing funding and ensuring successful implementation. Implemented strategic development and psychosocial projects improving participants' wellbeing and resilience. Enhanced monitoring and evaluation (M&E) frameworks, ensuring high-quality program execution and measurable impact.
Mercy CorpsDeputy Project Manager
Mar. 2018 - May. 2022Amman Governorate, JordanLed cross-functional teams to deliver large-scale conflict resolution initiatives among communities. Designed conflict management training programs, reducing community disputes and increasing participants' collaboration. Implemented financial and compliance management protocols, ensuring project sustainability and transparency.
Mercy CorpsSenior Project Coordinator
Mar. 2013 - May. 2022Amman Governorate, JordanDirected operational aspects of key projects, ensuring efficiency and strategic alignment with Mercy Corps’ mission. Facilitated stakeholder engagement, securing partnerships with government bodies and NGOs. Conducted field assessments, leading to improved project planning and decision-making.
IOMCase Worker
Nov. 2010 - Jul. 2011United States Refugee Programme (USRP) – Overseas Processing EntityConducted in-depth case assessments and interviews for refugees seeking resettlement under the USRP. Verified legal documents and case histories, ensuring compliance with US immigration policies.
Managed security screenings and liaised with relevant authorities, upholding strict procedural integrity. Provided direct support to vulnerable individuals, ensuring fair and transparent processing. Facilitated coordination between field teams and government entities, streamlining case approvals.
IOMProgramme Assistant
Jul. 2009 - Oct. 2010Technical Cooperation DepartmentSupported program design, monitoring, and evaluation for migration-related initiatives. Assisted in developing policies and frameworks for international migration programs. Liaised with global stakeholders, including UN agencies and governmental bodies, to implement capacity-building projects. Prepared program reports and briefings, ensuring alignment with donor expectations and compliance standards.
King Abdullah II Design and Development Burea (KADDB)Communication Coordinator
Nov. 2006 - Jun. 2009Amman, JordanLed organizational communication strategies at KADDB, engaging with global partners.
The University of JordanTraining Coordinator
May. 2006 - Nov. 2006Amman, JordanConducted training and development programs at the University of Jordan, supporting workforce upskilling.
Zain JordanCenter Representative
Nov. 2005 - May. 2006Zain
Payment CentricQuality Assurance Tester
Jul. 2005 - Nov. 2005Quality Department
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