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Work Background
HardingArea Manager
Mar. 2022Avonmouth, England, United Kingdom
HardingExpedition Fleet Retail Manager
May. 2021 - Jun. 2022Working closely with onboard retail teams to identify revenue growth and opportunity's focusing on sales and profit growth and overhead control, with the main purpose of implementing tactics & strategies to increase revenue. Building stronger teams to achieve customer satisfaction scores through effective leadership and management, all achievable through continued staff coaching and development as one team.
HardingTransition Manager
Jan. 2018 - Dec. 2020Travelling to multiple cruise ships worldwide for the transition of company from the vessel, co-ordination of logistics with head-office and Customs documentation, planning of phased closedown of stores with daily team briefings, to ensure guest service is still maintained to the highest level. Educating the team to follow Loss Prevention & Inventory procedures.
HardingRetail Manager
Mar. 2013 - May. 2021Managing the daily operation of retail departments by achieving and exceeding revenue and customer service targets through been goal orientated, results driven and motivating sales teams. Also been able to implement sale and promotional events, with on the spot/individual training and developing of staff as well as building effective relationships to aid business development. Plus effectively managing the daily workload through prioritization and delegation within the team.
Starboard Cruise ServicesRetail Manager
Jan. 2005 - Dec. 2013Managing multiple Luxury Retail stores onboard multiple American business partner Cruise lines. with the responsibility for implementing weekly shop retail budgets, creating efficiencies in staffing, processing, ordering and operations. Ensuring all merchandising standards exemplary to company policy. Closely liaising with all management from varying departments onboard and ashore to maximize revenue and overall guest experience promoting higher NPS scores. Also part of the new build team for multiple vessels working with the teams to ensure visual standards were implemented, attention to detail on ensuring the inventory was accounted for and the vessels and staff were ready for launch.
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