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Work Background
Technical Support Specialist
TowerstreamTechnical Support Specialist
Oct. 2022Providence, Rhode Island, United States
Customer Loyalty
LTD BroadbandCustomer Loyalty
Sep. 2021 - Nov. 2022Blooming Prairie, Minnesota, United StatesRetention of (Residential) & Account Management (Commercial) handles BBB, FCC, AG complaints along with negative social media review
Connection Specialist Manager
LTD BroadbandConnection Specialist Manager
Sep. 2020 - Sep. 2021Blooming Prairie, Minnesota, United StatesBroadband residential sales to customers in rural areas taking customers calls and providing customer support until they are installed and after if they reach back out to me. Provide customer service to existing customers, detailed reporting. Communicate with all departments as needed and required to ensure customer satisfaction. Work individually and as a team on detailed projects for the Executives and Management Team. Support the Sales team with lead management and lead qualifications. Attend Sales and other team meetings.
Client Relationship Specialist
Perry’sClient Relationship Specialist
Jun. 2018 - Mar. 2020Aiming to maximize long-term revenue opportunities by becoming a trusted adviser to clients and strengthening their loyalty.
Senior Account Manager
Optimax®Senior Account Manager
Jul. 2017 - Mar. 2018Brisbane, Queensland, AustraliaSEO and web development
Senior Manager
TeleperformanceSenior Manager
Jan. 2010 - Apr. 2013West Palm Beach, Florida AreaPerformed customer service duties for customers with JetBlue Airlines Coordinate and did booking and make changes to flight arrangements for new and existing passengers and customers October of 2011 for the Apple Account which I was made a supervisor and managed a team of 25 to 50 agents doing customer service and tech support for apple products. I also provided internet tech support on the CenturyLink Account as a Representative

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