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Work Background
HugoProject Manager
Apr. 2022Chicago, Illinois, United StatesBuilding the Future-of-Work
West Africa Vocational Education (WAVE) Corporate Training Lead
Jan. 2020 - Mar. 2022Lagos, Nigeria- Responsible for leading a revenue-generating business unit directly reporting to the CEO to generate earned revenue for sustained organizational growth.
- Responsible for identifying and developing business leads that require training and also interacting with the businesses to identify their performance gaps and recommend solutions to their business needs. - Responsible for designing and implementing bespoke soft skills training for businesses to optimize performance and improve employee productivity. Industries served to include Financial Services, Aviation, Ridesharing, Healthcare, Interior design, Fitness, Retail, Healthcare, etc Key Outcomes:
- Project lead for youth employability training sponsored by a multinational bank (Standard Chartered) to deliver soft skills training to 200 unemployed youth.
- Designed curriculum and delivered supervisory skills training to 40 contact center supervisors, team leads, and managers of one of the leading financial institutions - Guaranty Trust Bank (GTB)
- Designed curriculum and delivered training to customer experience agents for a full-service operations support company (Hugotech Limited) that increased agents' average performance by 15%.
- Designed curriculum and delivered training to 24 expansion pioneer team members for a leading retail store (FoodCo) in Southwest Nigeria and also over 50 current supervisors.
- Designed curriculum and delivered training to 17 supervisors and Area Manager for a leading fitness center (i-Fitness)
- Supported backend operations (Admin, HR, Finance) within WAVE to ensure the smooth running of day-to-day activities.
West Africa Vocational Education (WAVE) People/Operations Lead
Jan. 2017 - Mar. 2020Lagos, NigeriaResponsible for maximizing the employee experience for a team of 40 employees and for driving the organization's strategy to attract, recruit, and retain the right talent while also overseeing the day-to-day running of the organization. Key Outcomes:
- Designed and implemented employee experience strategy across 6 key areas: Talent Acquisition; Talent Management; Learning & Development; Compensation & Benefits; Employee engagement, culture & brand; Systems, Operations & Processes.
- Supported organization through structural and leadership change - Panelist at the Global Career Company's 2018 Talent Agenda Series West Africa, where I shared views on, "Redefining the Talent Management Frontier for a Multi-Generational Workforce.”
- Oversee day-to-day running of the organization to ensure a safe and enabling work culture and environment while also supporting the admin and finance teams.
- Represented WAVE as one of the fifty innovators at the Innovating Education in Africa Expo in Senegal (2018)
- Participated in a writeshop to design a Labour Market Information Systems for the African Continent organized under the auspices of NEPAD-GIZ under the Skills Initiative for Africa (SIFA) project in Kenya (2018)
West Africa Vocational Education (WAVE) In-House Trainer
Oct. 2015 - Dec. 2016Lagos, NigeriaWorked with a team of trainers responsible for designing instructional content and delivering employability (soft) skills training to unemployed youth. Key Outcomes:
- Delivered over 1,500 hours of employability skills
- Trained over 200+ unemployed youth leading to a 72% job placements rate and a retention rate of 18 months as of 2019.
- Served as an adviser to trainees which resulted in an 80% completion rate among enrolled participants.
- Facilitated graduation ceremony and networking events for alumni
- Reviewed and adapted training curriculum, facilitator guides, and other training resources for alignment with employer needs.
- Liaised with the Admission and Employer Partnerships teams to screen-in the right candidates and effectively match candidates to open vacancies.
- Collaborated with external facilitators to ensure effective delivery of training content.
Loving GazeCustomer Experience and Fundraising Associate
Apr. 2015 - Sep. 2015Lekki, Lagos, NigeriaResponsible for managing and engaging with multiple stakeholders (Private companies, HMOs - Health Management Organizations, Donors, Patients) in the education and healthcare-focused NGO. Key Responsibilities: - Managed healthcare accounts of Corporate Clients (Private companies, HMOs- Health Management Organizations) which included preparation and distribution of activity reports. - Interacted with a diverse customer base either by telephone, electronically or face to face and resolved customer inquiries and complaints
- Managed and interacted with existing and potential funders
- Managed funding pipelines from introduction to project execution.
Loving GazeAdministrative Staff (NYSC)
Apr. 2014 - Mar. 2015Lekki, Lagos, NigeriaWorked with a team of back-office staff, reporting directly to the General Manager, and responsible for the day-to-day administrative support in the education and healthcare-focused NGO. Key Responsibilities: - Managed healthcare accounts for Corporate Clients
- Served as a Cashier for clinic services
- Assisted in stock-taking and monthly inventory of clinic drugs - Assisted in organizing monthly workshops for medical doctors
- Reviewed and edited fundraising proposals
Troy UniversityTutor - Student Athlete Services
Nov. 2006 - May. 2007Troy, AlabamaWorked as a Tutor in the Student-Athletes Services focused on developing, challenging, and inspiring student-athletes emotionally, socially, and intellectually while encouraging them to become self-regulated learners and apply the same level of dedication to their academics as they do with their athletics. Key Responsibilities: - Tutored athletes in Accounting, Statistics, and Business Law
- Assessed students improvement in subject matter and reported progress - Mentored students
Troy UniversityCaller - Phonathon Campaign
Feb. 2006 - May. 2007Troy, AlabamaWorked with a team of students responsible for contacting alumni and friends of Troy University by phone to keep them in touch with the University and raise money to support areas that included; student and athletic scholarships, teaching excellence, and technology advancements. Key responsibilities: - Called alumni to update personal information to include but not limited to change of address, job or family information
- Engaged alumni to provide information on the latest campus endeavors and invite their support of the TROY Annual Fund with an annual gift. - Assisted to supervise and train new callers
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