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Work Background
HighTech PaymentsPresident, Operations & Development
Nov. 2024
Aurora PaymentsDirector of Learning and Development
Apr. 2024 - May. 2024As a Director for Learning and Development, I drive the acceleration of learning solutions project management and strategy development, ensuring they align with organizational objectives and enhance employee competencies. I spearhead initiatives to identify improvement areas, streamline onboarding processes, and optimize internal communication strategies, ultimately boosting new hire experiences and facilitating smooth transitions. By coaching and mentoring cross-functional teams, I foster a culture of feedback and professional development, further elevating team performance and paving the way for diverse career pathways. Additionally, I lead curriculum development and training material creation, including the successful launch of the Aurora Payments On-Demand 360 Learning Management System, revolutionizing web-based training experiences with intuitive user interfaces.
Aurora PaymentsDirector, Strategic Partnerships
May. 2023 - Apr. 2024Tempe, Arizona, United StatesIn my role as Director of Strategic Partnerships, I excel in cultivating and nurturing long-term business relationships with strategic partners and stakeholders, ensuring mutual goal alignment and compliance with regulatory standards. By spearheading initiatives to expand Third-Party Solutions and Strategic Partnerships, I drive growth and diversification, leveraging effective project management techniques to ensure seamless execution and alignment with organizational goals. I am dedicated to delivering comprehensive solutions to meet client needs and drive revenue generation, demonstrated through my organization and delivery of business reviews, quotes, proposals, and product overviews for Agent/ISO Offices, Sales, and Operations teams.
Aurora PaymentsDirector of 3rd Party Solutions
Jun. 2022 - May. 2023Arizona, United StatesFunctioning as the Director for Third-Party Solutions, I spearheaded the development and execution of strategic solution partnerships, collaborating closely with cross-functional senior leaders to ensure alignment with organizational objectives and foster synergy across departments. By managing event tracking, report generation, and dashboard creation for the CRO, I enabled data-driven decision-making and enhanced operational efficiency. Through conducting meetings and delivering product and service information across diverse settings, I successfully recruited partners, showcased solutions, and elevated awareness of our comprehensive offerings. I also worked collaboratively with cross-functional teams to enhance the sales process and KPI tracking strategies for improved partner engagement.
WalmartSenior Manager II - Customer Success/Item Operations
Jul. 2020 - Jun. 2022Bentonville, Arkansas, United StatesIn my capacity as a Senior Project Manager II for Customer Success., I led the redesign and integration of the digital training platform, Walmart On-Demand Supplier Item 360 Learning, significantly improving accessibility, scalability, and effectiveness for end-users. By spearheading a comprehensive overhaul of Supplier training programs, I achieved a 5x reduction in item creation and maintenance errors while accelerating task completion timelines. As the Training and Communication lead for the Omni 5 initiative, I facilitated the successful launch and adoption of the platform by over 4000 suppliers, resulting in improved customer service and enhanced shopping experiences.
WalmartProject Manager II – System Development/Item Operations
Nov. 2018 - Jul. 2020Bentonville, Arkansas, United StatesWorking as a Project Manager II for System Development, I oversaw the strategic documentation and implementation of Business Requirements and User Acceptance Testing criteria for Walmart applications, ensuring impeccable functionality for over 100,000 users. I served as the development partner for US Omni Item, providing crucial product training support to align business objectives and foster agile development practices, ultimately accelerating project success. Additionally, I implemented robust system development methodologies, collaborating cross-functionally to drive innovation and continuous process improvement, resulting in accelerated project timelines and enhanced deliverable quality.
AllterityBusiness Administrator
Jun. 2018 - Nov. 2018Fayetteville, Arkansas, United StatesIn my role as a Business Administrator, I took charge of the onboarding process for new clients, overseeing payroll, sales tax payments, record keeping, and technology integration. I spearheaded the development of new methods and data analysis strategies aimed at improving client KPI tracking and driving overall business efficiency. Leveraging my attention to detail and innovative problem-solving skills, I ensured smooth operations and contributed to the success of our clients and the organization.
Paul Byrd CPAAccount Manager
Mar. 2017 - May. 2018Bella Vista, Arkansas, United StatesDuring my stint as an Account Manager, I led the seamless onboarding of new business clients onto SaaS platforms, overseeing all aspects from payroll processing to tax payments, bookkeeping, IT support, and software/process integration for over 20 clients. My focus on operational efficiency and client satisfaction drove me to orchestrate every detail of the process, ensuring smooth transitions and empowering clients to leverage our services effectively. Through proactive communication and meticulous attention to their needs, I fostered strong relationships to drive business success.
B2 Venture ManagementBusiness Owner/Operator
May. 2016 - Mar. 2017Arkansas, United StatesAs a Business Owner/Operator, I have been dedicated to driving impactful growth for my clients through strategic consulting and optimization of business strategies, operational workflows, financial procedures, and client onboarding processes using SaaS solutions. I successfully facilitated a 23% increase in new client services and achieved a 50% boost in revenue. My commitment to delivering tailored solutions and fostering long-term success has been instrumental in driving positive outcomes for both my clients and my business.
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