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Work Background
Hospital for Special SurgeryAdministrative & Site Manager
Jan. 2022 - Apr. 2025New York, New York, United StatesManaged operations for two outpatient centers, overseeing rehab, physician, and radiology services while leading a team of 15–18 members. Optimized staff weekly/monthly scheduling, building epic schedules, payroll processing, and inventory management to ensure seamless daily operations and adequate coverage. Prepared productivity reports using Epic, analyzed team performance metrics, and provided actionable feedback to enhance efficiency and transparency. Led daily patient safety huddles and conducted hospital partnership site tours to maintain compliance and foster collaborative relationships. Streamlined vendor invoicing processes through Microsoft Teams and created professional presentations for biweekly team meetings. Supported front-desk operations, handling patient check-ins, high call volumes, and appointment scheduling while ensuring adherence to workflows.
Hospital for Special SurgeryRehab Office Manager
Jan. 2019 - Dec. 2022New York, New York, United StatesLed a team of six, managing daily operations, staff scheduling, and productivity goals to drive efficiency and seamless coverage. Collaborated with physical therapists and physicians to optimize patient scheduling while handling payroll, performance evaluations, and staff development. Streamlined managed care protocols, resolved billing inquiries, and presented performance metrics to support data-driven decisions and high-quality patient care.
Hospital for Special SurgeryPatient Access Specialist Lead
Jan. 2016 - Dec. 2019New York, New York, United StatesCoordinated authorizations, verified insurance benefits, and aligned schedules for physical therapy services while communicating effectively with physician offices, including for high-profile athletes. Responded to patient and visitor inquiries, collected demographics and medical histories, and facilitated payments for outpatient rehab services to ensure seamless care delivery.
Wilson Orthopaedics Pllc- now known as Montefiore EinsteinAssistant Manager
Jan. 2011 - Dec. 2016Bronx, New York, United StatesSupervised daily operations and a team of 15 employees, addressing inquiries, troubleshooting issues, and training staff on data entry and billing systems. Managed patient account resolutions, insurance authorizations, and claim submissions, ensuring accurate and timely follow-ups to minimize denials. Coordinated surgical procedures, authorizations, and schedules while handling arbitration paperwork and proposing process improvements to enhance efficiency and patient service.
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