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Work Background
Burlington Economic Development and TourismCX Specialist- Destination Businesses
Dec. 2024Burlington, Ontario, Canada
Burlington Economic Development and TourismCX Marketing Coordinator
May. 2024 - Dec. 2024Burlington, Ontario, Canada
W+ Coaching ProgramsBehavioural Inteligence Coach
Mar. 2023Ontario, CanadaI help teams unlock their full potential by focusing on one of the most critical elements of success: behavioural intelligence. Through my coaching, teams learn to understand each other better, improve communication, and align their actions with their goals—leading to a more productive and positive work environment. As a certified Coaching Criacional® coach and Positive Intelligence® (PQ®) Program Member, I specialize in guiding teams through a process of self-awareness, mental fitness, and behavioural change. My approach combines behavioural assessments and mental fitness strategies to foster growth, collaboration, and resilience within teams.
Burlington Economic Development and TourismDigital Service Squad Member
Jul. 2022 - May. 2024Burlington, Ontario, CanadaProvide consulting and coaching in 1:1 assistance to over 68 small businesses through the Digital Main Street programs/Grants and Customer Service to over 400 of Burlington's small businesses.
Presented the Picture Snappy Workshop in person at TechPlace and wrote an e-book to teach small business owners how to use their phone cameras to take photos.
Pop ChocolatesEntrepreneur
Mar. 2020 - May. 2022Milton, Ontario, CanadaAs a business owner and immigrant, I discovered how to run a business in Canada. In my daily life-ruining a business alone, I put into practice financial management, time management, problem-solving, adaptability, attention to detail, process and product design, marketing and sales, communication, and much more.
Some of my big accomplishments were having 100% of customer satisfaction and developed wireframes of a productivity business administration method to improve the production capacity in 500%i/month. The method alson balance my entrepreneurial (as well as Chocolatier) daily life.
Cortina de Vidro PBCX Leader And Product Development
Feb. 2014 - Mar. 2018João Pessoa, Paraíba, BrazilConducted market research to launch the Cortina de Vidro franchise in Paraiba’s market and launched the company. Managed Customer Experience (NPS 75) and Product design with over 200 projects delivered.
CoopNatural - Natural FashionProduct Marketing Specialist
Sep. 2003 - Jan. 2005São Paulo, São Paulo, BrazilResponsible for launching the Natural Fashion brand in Sao Paulo Area and developing a sales market of over 100 companies during the first year of work; represented the NF brand in different trade shows such as BIO Fair -2004/2005, First Brazilian Tourism Salon 2004/2005, Restaurant and Hotel Abrasel Fair – 2004.
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