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Work Background
ExitReal Estate Salesperson
Feb. 2024Beckley, West Virginia, United StatesExperienced and results-driven real estate professional with a track record of helping clients buy, sell, and lease properties. Strong negotiation skills, and a client-centered approach to guide individuals and families through each step of the real estate process.
MedExpress AmbulanceEmergency Medical Responder (First Responder)
May. 2022 - Sep. 2022Alexandria, Louisiana, United StatesProvided immediate lifesaving care to critical patients; driver; inventoried and stocked the ambulance at the beginning of each shift.
Jeanious ServicesHome HealthCare Provider
Dec. 2011Arkansas, Louisiana, West VirginiaResponsible for providing assistance with everyday tasks. Helped patient shower, get dressed, and groomed. Responsible for taking and recording vital information. Cleansed and dressed multiple open wounds on the patient’s leg and arms. Responsible for cooking two meals per day and other household tasks. Responsible for providing assistance to patient with Parkinson’s and Dementia. Responsible for taking and recording vital information. Responsible for providing daily care and assistance to a patient recovering from a bad fall.
Jean SextonTranscriptionist
May. 2004 - Sep. 2016Asheville, NCMEDICAL TRANSCRIPTION – Transcribed all patient correspondence for various doctors. GENERAL BUSINESS TRANSCRIPTION – Transcribed various letters, documents, preaching messages, manuscripts as well as college curriculum. Proofing and editing involved in all projects.
AriseCustomer Service Manager/Customer Service Representative/Sales
Aug. 2003 - Aug. 2024Asheville, NCCUSTOMER SERVICE MANAGER – Answered questions for agents regarding orders, shipping, and credit status. Took calls from irate or persistent customers and dealt with them in a compassionate and efficient manner. Responsible for a team of 19 agents. Graded 1 call per week for quality for each agent and sent them a report of their quality standing as well as report this to my immediate supervisor. Track other issues against each agent and report to the client weekly. Attended 4 conference calls per week with the client. CUSTOMER SERVICE AGENT – Inbound sales, customer service and store support, Assisted customers with product questions, Placed new orders, Handled existing orders - returns/ replacements, Provided store-specific support, Contacted vendors for shipping information. SALES AGENT - Inbound sales for multiple clients.
Trinity Baptist ChurchReceptionist
Jul. 2001 - Aug. 2003Asheville, NCAnswered 5 phone lines. Created and printed all publications for 3 departments in a church of 1500 members. Recorded and kept track of monthly contributions for 20 missionaries, reconciled accounts and made monthly deposits. Mail-outs. Filing, other normal office duties.
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