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Work Background
The Standard, High LineTransient & Entertainment Sales Coordinator
Nov. 2024New York, New York, United States
HOTEL (THE MERCER)Sales Coordinator
Oct. 2023 - Nov. 2024New York, New York, United States-Representing a five star, five diamond property daily via phone and email.. located in the heart of SoHo
-Daily tasks include handing incoming calls regarding room reservations, as well as personal inquiries and special requests. -Assisting my Sales Manager & Travel Sales Manager with sites while they were away, assisted with inputting salesforce activities and integration.
-Handling billing inquiries and quotes of all room types sold on the property
-Keeping a tidy and organized schedule for all incoming events
-Up selling rooms and suites for guests who desire a more comfortable experience
-Communicating effectively with travel agencies and agents to establish relationships and work cohesively
-Setting up OTA bookings and properly routing commissions of travel agents -Communicating various room types to potential clients staying at the property (suites, meeting areas), menu options, and additional services.
-Maintaining daily reports on in-house guests, and upcoming pending guests
-Working with all departments to make sure the overall guest experience is above
expectations.
HOTEL (THE MERCER)Reservations Agent
Sep. 2023 - Oct. 2023New York, New York, United StatesMade sure guests who stayed felt like they had a home away from home
- Took account of arrivals, departures, blocked rooms, closed folios
- Ensured proper communication with team members to heighten the
guest experience
- Assisted the sales team with client interaction, reservation creation, billing, etc.
- Quoted guests rates based on their agencies, corporate affiliation and established relationships within
- Worked with travel agencies and agents to inform them of the property, amenities, misc.
- Acted as a concierge to assist guests with places to eat/hang out
- Always made sure actions and intent were centered around team
collaboration and hotel guests
- Created reservations, worked with top notch clientele, assisted guests
with bill inquiries and navigation
Soho Grand HotelGuest Relations Specialist
Jun. 2023 - Sep. 2023New York, New York, United StatesAssisted my team and guests with top notch communication:
- Checked guests into rooms, administered keys and complimentary items
- Took phone calls relating to guests and team members to resolve conflicts
- Closed guest folios along with mini bar folios
- Routed 3rd party reservations using Opera systems
- Delivered packages to guest rooms communicating with security team
- Guest recovery and coordination to provide optimal guest experience
- Blocked the house, added charges, created/modified reservations
Bellyard HotelGuest Service Agent (Housekeeping | Front Office)
Feb. 2023 - Jun. 2023Atlanta, Georgia, United StatesPromoted from DrawBar Server to Service Agent in 4 months, assisted multiple guests with personal inquiries. Worked with multiple wedding, business, and hotel corporate groups to ensure a pleasant stay. Connected and collaborated with team members (sales, front office, and housekeeping) to stay updated on hotel activities. Worked directly with GXP and other Marriot electronic materials to ensure guest satisfaction.
Bellyard HotelServer
Nov. 2022 - Feb. 2023Atlanta, Georgia, United StatesCollaborated with Team Members to ensure top notch service @DrawBar restaurant, Worked with parties of 10+ or more, received positive peer and guest reviews, Ran IRD orders to rooms around the hotel, demonstrated knowledge of West Midtown to present to incoming guests.
Alessandro Ruiz VoiceOvers & DroManBeatsMusic Producer & Voice Over Actor
Sep. 2021New York City Metropolitan Area
White LodgingServer
Jun. 2021 - Sep. 2022Denver, Colorado, United StatesAssisted guests in the hotel, took orders from guests, assisted activities in conjunction with the hotel. Opened up the establishment in the morning. Top rated place to eat in all of Denver: Corrine + Le Meridien.
Delta Sigma Phi FraternityHead of Recruitment | Social
Aug. 2018 - May. 2022Boulder, COHighlighted networking events, published content on social media aligned with brand curated events for potential new members and current. 2019 Recruitment Award for Fraternity Growth. 20-person pledge class discovered by social media reach, and in person events. Biggest pledge class in Alpha Rho history.
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