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Work Background
Hardy’s RV ParksAssistant Manager
Sep. 2024Bryan, Texas, United StatesMotivated and detailed assistant manager, supporting the daily operations of an RV park. Oversee a variety of tasks contributing to the smooth and efficient running of the park. Worked closely with the park manager/owner to ensure guest satisfaction, facility, maintenance and overall operational excellence.
Daimler Trucks North AmericaShipping and Receiving Coordinator
Jan. 2019 - Sep. 2024Reno, NevadaStarted career as the shipping coordinator, working with dealers on defective returns, overages, and shortages. Contacted suppliers to request credits on defective parts. Also learned to create non-material POs and worked with vendors to arrange repairs and upgrades to the facility. Processed invoices for these vendors to ensure accounts were kept in outstanding status. Ended career as the receiving coordinator, working with the receiving team on unknown inbound shipments so they could be entered into inventory.
IGTTransportation Specialist
Jan. 2017 - Dec. 2018Reno, NevadaProactively monitor FCL and LCL loads for buyers to ensure vendors are paid timely. Work closely with receiving and production teams to guarantee inbound containers arrive in a timely manner to avoid production delays. Accurately complete LTL paperwork so shipments to customers are received on time. Work with vendors to obtain rate quotes for purchasing department. Work within the SAP system to check inventory levels and update shipping information. Process commercial invoices and packing lists for shipments around the world.
FIDELITONEClient Services Representative
Jul. 2015 - Jan. 2017Earn customer loyalty by providing outstanding customer service and exceeding customer’s expectations. Researching orders and recognizing shortages, cancel requests, and delivery errors and take appropriate steps to correct issues for clients. Schedule the necessary transportation for efficient order delivery. Systems used: ADP, ClearSpider, and Amazon’s Vendor Central.
IntuitTax Processor
Aug. 2009 - Jun. 2015Reno, NevadaAmended external customers’ payroll tax forms due to client and system issues. Provided customer relations to external customers while maintaining a professional demeanor and exceeding customer’s expectations. Worked with co-workers to keep one another informed of the different changes. Recognized customer’s needs and took appropriate steps to correct issues. Prior to working as a Tax Processor, I worked as Customer Service Representative, helping customers with issues processing payroll inside QuickBooks.
AT&TCost Associate
Mar. 1992 - Nov. 2007Reno, Nevada AreaPromoted and given additional responsibility throughout my 15 year career at AT&T. In my last position, my duties included: Maintaining and balancing company asset database for tax purposes; Tracked and reported on various projects and expenditures to ensure proper cost allocation; Created processes for paperwork flow to improve efficiency and reduce duplication; Used various software and computer programs to relay information to the team for successful delivery of products and services. Software used included: Windows, Microsoft Word, Microsoft Excel, Microsoft Publisher, Outlook, AutoCad, and various company proprietary databases.
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