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Work Background
Motorola SolutionsCustomer Service Support Manager
Oct. 2023São Paulo, BrazilLed a high-impact, $50 million customer success initiative, driving alignment across cross-functional teams through the strategic application of PMI methodologies blended with Agile practices. Oversaw the full project lifecycle—from planning to execution—ensuring delivery within scope, time, and budget constraints. Acted as the central liaison between internal departments and key stakeholders, maintaining operational velocity and strategic alignment. This proactive and customer-centric approach resulted in a 25%+ improvement in customer satisfaction metrics, reflecting enhanced service quality and stakeholder engagement.
Lotus ICTBusiness Development Manager
Jul. 2022 - Sep. 2023Managed customer success and business development for a portfolio of high-value global accounts across the telecommunications, automotive, and energy sectors—including GWM Motors Brazil, State Grid, and Petrobras. Successfully closed a $2M+ router infrastructure deal with a leading LATAM ISP by aligning technical solutions to business objectives and customer success goals. Oversaw end-to-end account lifecycle management, from opportunity qualification through post-sales support, using Salesforce to manage the sales funnel, forecast revenue, and track customer engagement. Delivered tailored technical advisory that resulted in a 25% reduction in lead times, improving operational efficiency and increasing customer satisfaction scores. Built and maintained long-term strategic partnerships, driving solution adoption and account expansion across Latin America. Played a key role in increasing Huawei’s regional market share through consultative selling and customer-centric strategies focused on long-term success and measurable outcomes.
AGORASales Executive
Oct. 2021 - Jul. 2022São Paulo, BrasilLed the end-to-end public tender process for SDH equipment for Chesf, securing a $2 million government contract through strategic proposal development and stakeholder engagement. Managed the full sales cycle for a private IT integrator in Brazil’s Midwest region, exceeding revenue targets by 200% through a consultative selling approach and deep understanding of technical requirements. Utilized Salesforce to manage pipeline visibility, forecast performance, and track customer interactions across complex accounts. Built trusted relationships with decision-makers, aligning infrastructure solutions with evolving business needs to ensure long-term customer satisfaction and account growth. Consistently delivered results in high-stakes, competitive environments, positioning the company as a preferred technology partner in regional and public-sector markets.
Tait CommunicationsBrazil Channel Manager
Dec. 2019 - Oct. 2021São Paulo, BrazilRevamped and optimized the Channel Program, achieving 112% of the annual sales target, through targeted partner development and strategic alignment. Spearheaded market research initiatives that identified key opportunities, resulting in $500K in sales for a newly launched radio product line. Conducted a comprehensive SWOT analysis of promotional strategies, leading to a 25% increase in conversion rates within just six months. Managed relationships with key distribution partners and drove training initiatives to ensure high performance across the channel network. Leveraged Salesforce to track sales performance, monitor pipeline health, and identify growth opportunities, ensuring that sales initiatives were closely aligned with customer needs and market dynamics.
PMI São PauloVolunteer
Jan. 2019 - Oct. 2021São PauloReviewed and evaluated project proposals to assess feasibility, ensuring alignment with organizational goals and resources, leading to successful project approvals. Led cross-functional project meetings, detailing milestones, brainstorming innovative ideas, and determining effective task management techniques, which improved team collaboration and project clarity. Identified potential risks through proactive risk assessments and developed contingency plans, ensuring project continuity and minimizing delays. Utilized Agile methodologies to streamline project execution, resulting in improved efficiency and quicker turnaround times. Collaborated with stakeholders to ensure timely delivery and consistent quality standards across all phases of the project.
Tait CommunicationsSenior Project Manager
Jan. 2015 - Dec. 2019São Paulo Area, BrazilIn my role as a Senior Project Manager at Tait Communications in São Paulo, Brazil, I optimized operational processes, resulting in a 30% cost savings annually. I managed the VALE EFC Project, completing 90% of services within 80% of the planned timeline, ensuring project success. Additionally, I led the ENEL Brazil Program, applying Agile methodologies and risk management to deliver the project ahead of schedule.
Harris CorporationProgram Manager
Aug. 2013 - Jan. 2015São Paulo Area, Brazil•Streamlined the technical team's workflow by implementing agile project management methodologies and automating the testing process; lowering equipment compatibility issues by 40% and delivered functionalities within 25% of the original time frame.
•Established the complete transformation of a delayed project into an acceptance term by recruiting, training, and coordinating field teams to resolve over 100 issues.
•Coordinated type approval process with Anatel and Inmetro (Brazilian Regulatory Agencies) to ensure full compliance with local regulations and standards.
Promon LogicalisPMO
Oct. 2012 - Jun. 2013Belém Area, Brazil•Accomplished the PMO team build up for TIM Norte.
Wabtec Passenger TransitTelecommunications Project Manager
Aug. 2011 - Aug. 2012Juiz de Fora Area, Brazil•Successfully implemented a data network for the CBTC and migrated the voice network from analog to digital with time, and cost, with a very high specialized Risk Management Plan.
HuaweiProject Manager
Jan. 2008 - Aug. 2011Brazil• Successfully implemented 1118 sites for Oi Sao Paulo project, allowing the carrier to launch the network according to the marketing plan.
Leadcom Integrated SolutionsProject Manager
Mar. 2005 - Jan. 2008Rio de Janeiro Area, Brazil• Management of the project team to deploy the Telefônica GSM Mobile Network in Colombia (211 radio-base stations), managing to surmount logistic barriers and difficulties due to mountainous regions and areas of armed conflict, results obtained through risk-management planning.
• Management of Media Gateway Nortel Equipment Deployment in Peru.
• Management of swap projects in Peru and Brazil for the operator Claro.
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