Gianna Simon

Administration Specialist @Nurture & Nature

Customer ServiceFinanceData Entry AssociateHRData Entry SpecialistDocument ProcessorOffice AssistantCopywritingProofreaderPersonal AssistantTyping SpecialistTutorAdministrative AssistantData EntryEducationAssistantSoft Skills Trainer

Dedicated and results-driven ex-Teacher /Accounts Manager with 8 years of experience in providing exceptional administrative support and fostering a productive work environment. As well as over 20 years of teaching experience. Proven track record of effectively managing office or classroom logistics and ensuring seamless communication between staff / parents and clients. With a strong passion for organizational efficiency, I am committed to delivering high-quality support to senior management, staff or students

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Work Background

Administrative Assistant

Nurture and Nature, LdaAdministrative Assistant

Jul. 2025Lisbon, PortugalAllocation of payments Tracking expenses and income Currently working on setting up the company's SOPs

Administration Manager

Nanny Poppins PortugalAdministration Manager

Mar. 2024 - Jun. 2025Lisbon, PortugalSourcing new nanny candidates Interviews - Onboarding Support for nannies during onboarding Profile reviews and maintenance Matching candidates with families Following up with clients and nannies to ensure the best possible customer support Managing monthly payments via Stripe and following up on payments not made

Accounts Manager

Poulter-Simon PhysiotherapyAccounts Manager

Apr. 2015 - Apr. 2022City of Johannesburg, Gauteng, South AfricaAccounts: Customer care with regards to their account and medical aid queries (In person, via email as well as telephonically) Contacting medical aids (telephonically as well as via email) with regards to: Physiotherapy authorisation claims and payment queries. Daily billing of all patients seen by the 5 physiotherapists (using medical software – MediMass). Weekly allocations of payments received via EFT as well as collecting remittances from medical aids Monthly reviews of the age analysis. Bi-monthly reviews of patient’s accounts which are outstanding or need to be handed over. Weekly checks on medical software for any mistakes made while billing. Reception: Capturing patients’ details on medical software Answering calls Taking messages for the physiotherapists Ensuring the physiotherapists return phone calls Filing Booking appointments (telephonically, via email and in person) Taking upfront payments and allocating them Balancing of the cash book Shopping for the practice eg: groceries, office and physiotherapy supplies and consumables

English Teacher

Wits Language SchoolEnglish Teacher

Jan. 2014 - Dec. 2019City of Johannesburg, Gauteng, South AfricaWeekly Lesson Planning Report Writing Facilitating lessons in reading, writing, speaking and listening Classroom management Student support

Requests

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