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Work Background
U.S. Department of Homeland SecurityTechnical Writer/ Management Analyst
Nov. 2022General:
• Federal Security Clearances;
• Attend Daily Standup meetings, developer meetings, and ops team meetings to listen for opportunities to improve documentation for day-to-day issues/obstacles;
• DHS-FEMA, DHS-CISA, and DOD Federal government experience;
• Crafting and refining customized executive summaries, resumes, experience narratives, past performance documentation, and management sections to align with proposal objectives.
1. Document Creation/Project Management:
• Write and edit user manuals, technical guides, and other documentation related to alignments for project subjects with project delivery schedules.
• Collaborate with subject-matter experts (SMEs), engineers, and applications scientists to gather information and ensure accuracy.
• Assist assigned staff in coordinating production of information and materials (e.g., written policy guidance, strategy, information and action memoranda, texts of speeches and articles, congressional testimony, talking points, and background information;
• Accomplishing drafting/editing and sending communications
• Proposal drafting and implementation upon approval.
2. Content Development:
• Research and understand subjected technologies, workflows, and best practices.
• Translate technical concepts into user-friendly content suitable for diverse audiences, including technicians, stakeholders, and professional expertise.
• Experience designing and developing graphics and illustrations for use in technical materials, manuals, and publications searchers, and automation engineers.
• Develop and maintain editorial and 508 compliance.
3. Quality Assurance:
• Review and proofread documentation to ensure clarity,
consistency, and adherence to established standards.
• Provide direct support to internal and external program forums, job aids, and strategic planning processes.
4. Process Improvement/Management analyzing:
• Develop training materials, including presentations, training briefs, and SOPs
Lifecare medical tranaportsSenior Communications Specialist
Jul. 2020 - Nov. 2022Fredericksburg, Virginia, United States1. Project Management:
• Review legal documents and correspondence for procedural and
grammatical accuracy, factual correctness, proper attachments,
dates, signature, completeness, and adherence to established
format and supervisor's policies 99% daily.
• Copy writing and editing professional documents for clarity,
conciseness, grammar, and formatting.
• Response to requests for information from designated
appropriate personnel or information source.
2. Internal Communications:
• Technical Writing, including medical terminology.
• Successfully draft and manage documents with Record filing,
internal- records management.
• Developed strong working relationships with management and
executive team through effective scheduling and communication
skills.
• Coordinating projects/assignments of confidential nature with
organizational units that require immediate attention.
• Train numerous personnel on new regulations and HIPPA
formalities.
3. External Communications:
• Plan or direct development or communication of informational to
maintain favorable conditions and perceptions of organizations to
accomplishments target agenda.
• Received visitors and answer informational phone
correspondence (approx. 250 calls per shift and hundreds of
email correspondence), while researching files and other
background information to assist supervisor in answering visitor’s
questions.
• Maintained accurate records for proper tracking of history daily
through HIPPA guidelines.
• Work with cross functional partners and stakeholders (both
internally and externally) to get business alignment.
• Oversaw appointment scheduling daily and itinerary coordination
for both clients and personnel while managing multiple schedules
and prioritized tasks to meet demands of fast-paced work
environment.
BOARD OF DIRECTORS LIMITEDCommunication Manager
Oct. 2018 - Sep. 2021Virginia, United States• Overseeing and supervising the implementation of both internal
and external communication strategies.
• Draft press releases, talking points, blogs, and organizational
informational News.
• Write and draft documentation for training, compliance, and fire
house knowledge.
• Review and edit documentation.
• Create Flyers for new updates and events.
• Process Request for training privileges and class materials.
T-MobileSales And Marketing Specialist
Oct. 2018 - Nov. 2018McLean, Virginia, United StatesMarketing and communication with members and supervisors
JCPenneyCustomer Service Ambassador
Dec. 2017 - Mar. 2018
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