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Work Background
AP RestaurantsReservations Manager
Oct. 2022 - Mar. 2023Toronto, Ontario, Canada
Parallel BrothersRetail Sales Associate/ Bartender/ Barista/ Keyholder
Sep. 2022 - Sep. 2024Toronto, Ontario, CanadaOpen the store and deactivate/ activate the alarm system
Clean storefront display and all FOH areas
Organize all pantry items based on FIFO
Stock all 3 fridges with respective items; beverage fridge, cold items/salads and any pita overstock
Process all payments of storefront items, take out and Bar tabs
Prepare all take-out orders for pick-up Stock all containers, lids for storefront batching
Communicate items to be ordered to maintain perfect stock
Maintain bar set up for Bar team prior to their arrival
Seat and confirm guests via Opentable
Run food and bus tables as needed during service
Make cocktails and coffee beverages to spec
Assemble/disassemble bar glasswasher at the start and end of service
Restock coffee beans, matcha, chai and assorted teas
Make house syrups (strawberry basil, charred pineapple etc.)
EndyCustomer Experience Specialist
Apr. 2020 - Apr. 2023
foodoraCustomer Service Associate
Jan. 2020 - May. 2020Toronto, Ontario, Canada
Drake Hotel PropertiesCatering Administrative Assistant
Jun. 2019 - Jan. 2020Toronto, Canada Area
Drake Hotel PropertiesCentral Reservationist
Jan. 2019 - Jan. 2020Toronto, Canada Area-Answered calls and emails regarding both room and dining reservations at our 5 Properties
-Corresponded with our Special Events Team to assist with booking large parties, as well as selling Drink Wells (cocktail packages)
-Completed 3CX log checks via Citrix Program
-Assisted with Room Bookings at our 3 Hotel Properties via RoomMaster
-Relayed Dining Packages/ Rate Codes to guests regarding room bookings
-Maintained awareness of the events surrounding each property to relay to guests
-Informed guests of any menu specials or prix-fixe menu options
-Adjusting turn-times and floor plan combos
The Magnes GroupReceptionist (Temporary Position)
Oct. 2018 - Dec. 2018Oakville , ON-Supplied clients with welcoming service
-Set up boardrooms for client associate meetings
-Responsible for receiving and sending all incoming and outgoing mail via FedEx, Canada Post, and ICS Couriers
-Supplied clients with thorough telecommunications and redirected calls as needed
The Four Seasons HotelHostess
Jan. 2018 - Jul. 2018Toronto, Canada Area-Supplied guests with friendly and professional service while satisfying their questions and concerns about reservations and hours of operation -Sent emails to guests about reservation inquiries and how to get in touch with our events team for large bookings
-Responsible for assigning tables and relaying any allergies, dietary restrictions and special occasions to BOH staff
-Supplied guests with knowledgeable intel on potential events and menu offerings on select dates
-Remained up to date on restaurants and events in the area to relay to guests
Aspire LifestylesLifestyle Concierge
Jul. 2017 - Nov. 2017Burlington, Ontario-Supplied clients with Live Event Access (Sports, Concerts, Award Shows.)
-Supplied clients with Travel Planning and Custom Itineraries.
-Sent emails to clients with reservation and ticket confirmation and cancellation details.
-Supplied guests with knowledgeable intel on event venue seating.
-Remained up to date on restaurants in the area and upcoming events in various states and cities across the United States.
Piano PianoHead Hostess/ Serving Assistant
Jan. 2017 - Dec. 2018Toronto, Canada Area-Supplied guests with warm and welcoming service
-Sent emails to guests about reservation inquiries
-Responsible for assigning tables and relaying any allergies and dietary restrictions to BOH staff
-Supplied guests with knowledgeable intel on events and special menu offerings on select dates
-Served food and beverages to guests, and served specialty dishes at tables as required
-Polished cutlery and glassware during service
-Processed payments and food orders via POS system
Chase Hospitality GroupReservationist (Temporary Position)
Oct. 2016 - Dec. 2016Toronto, Canada Area-Supplied guests with welcoming and professional service while satisfying their questions and concerns about reservations and hours of service
-Sent emails to guests about promotions. Inquiries and upcoming offers
-Responsible for assigning tables and reservation overlap
-Relayed information about guest allergies, restrictions and celebrations to our concepts
-Supplied guests with knowledgeable intel on specials, events and menu offerings for all of our concepts
Chase Hospitality GroupHead Concierge
Jan. 2016 - Dec. 2016Toronto, Canada Area-Supplied guests with welcoming and professional service while satisfying their questions and concerns about reservations and hours of service
-Used my discretion and professionalism when VIPs entered the restaurant
-Responsible for confirmation calls, reservations and assigning tables
-Relayed information about guest allergies to Back of House team
-Ensured guests left with a memorable experience
-Managed the schedule for additional concierge staff, in a timely and professional manner
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