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Work Background
Foreign, Commonwealth and Development OfficeTechnical Delivery Manager
Jan. 2023 - Jun. 2024United KingdomLed technical delivery for secure infrastructure, capability and product modernisation within a critical UK's pan-government’s shared services. Operated in air-gapped, high-assurance environments, coordinating multidisciplinary teams to deliver network services, infrastructure and product uplift, and platform integration. Oversaw system design, service onboarding, supplier engagement, and delivery governance across multiple parallel initiatives. Hands-on role in which I both managed, coached and delivered low level solutions. Delivered improvements in reliability, security, capacity and service performance through modernisation and automation of IAC and CI/CD processes. Engaged with cross-government stakeholders and ensured alignment with security frameworks, including NCSC guidance and programme compliance requirements. Developed security policies, handling instructions and standards in line with NIST and NCSC guidelines.
Smurfit WestrockProgram Manager
Jan. 2022 - Mar. 2025United KingdomBrought in to recover a stalled £50M global transformation programme across the Smurfit Westrock group. After resetting the first plant delivery, successfully delivered seven additional plant rollouts on time and within budget. Established the programme delivery organisation and built core frameworks for planning, business process mapping, and issue management — key gaps left by the prior team. These frameworks enabled clear visibility of timelines and delivery activities, standardised plant adoption models, and structured resolution of delivery-phase issues through hypercare and transition to live service. Played a lead role in technical assurance and delivery across several transformation phases, including test automation and legacy-to-ERP data migration. Introduced a shift from Selenium to Tricentis Tosca with qTest and CI/CD integration, establishing a robust automation capability that enabled testing of key architectural changes. Leveraged AI tools and the Palantir platform to significantly improve data migration and readiness processes, accelerating the transition from legacy systems to the modern ERP environment.
TTCPrincipal Consultant at JHI
Jan. 2022 - Oct. 2022United KingdomProvided strategic consultancy and technical leadership for digital transformation initiatives within the financial services sector. Supported the modernisation of platforms and processes for a major FinTech client, with a focus on improving agility, assurance, and performance. Performance and non-functional testing were critical to the success of the transformation. The programme involved heavy software engineering effort to deliver robust, high-volume automation of trade activity using Charles River Development’s Investment Management System (CRD IMS), tightly integrated with third-party systems. This included simulated live testing in collaboration with BNP Paribas to validate system behaviour under realistic conditions. Advised on test strategy, enterprise tooling, and platform automation. Helped shape delivery structures, stakeholder engagement approaches, and implementation planning for critical transformation phases.
Foreign, Commonwealth and Development OfficeProgramme Manager
Jul. 2019 - Jan. 2022London Area, United KingdomLed the recovery and delivery of a strategically critical transformation programme implementing Oracle Fusion Cloud ERP, HCM, Payroll, PPM, and EPM for the UK Government’s Overseas Cluster. This was a turnaround of a previously failed programme and part of the Government Major Projects Portfolio (GMPP), subject to regular scrutiny from the Infrastructure and Projects Authority (IPA). The programme marked a pivot from previous sourcing strategies, adopting a blended delivery model that combined internal civil service expertise, external specialists, and strategic partnerships with suppliers and vendors to optimise performance and outcomes. Directed a multidisciplinary team of over 120 SC- and DV-cleared specialists, covering business engagement, architecture, engineering, security, delivery, testing, training, and support. Managed a delivery budget of £100M and ensured compliance with NIST and NCSC security standards while operating across secure government environments and international dependencies. Oversaw the full delivery lifecycle, from business case development and stakeholder alignment through design, configuration, testing, legacy migration, change adoption, and global deployment. The programme replaced fragmented, outdated systems with a unified, secure cloud-based platform — improving operational efficiency, financial control, data transparency, and scalability across international government sites.
HenkelProject Manager Program Management Office
May. 2019 - Oct. 2021United KingdomServed as PMO Project Manager for Henkel’s One!GSC global supply chain transformation programme — a multi-year initiative to standardise and modernise supply chain operations across seven global phases. Originally engaged at programme initiation, then invited back after a prior assignment to oversee and complete the final three phases of delivery. Set up and embedded the full suite of programme management disciplines, including governance, reporting, planning, risk and issue tracking, stakeholder management, and cross-functional coordination. Our programme governance and delivery methodology were selected over competing proposals from Accenture and other big consultancies, with our approach recognised for its clarity, effectiveness, and repeatability at scale. Worked across global business units to ensure alignment, visibility, and delivery assurance for a complex matrix of supply chain, IT, and change delivery teams. Enabled repeatable success across regions by implementing consistent frameworks and visibility tools.
Department for Environment, Food and Rural AffairsService Introduction and Transition Manager
Jun. 2018 - Apr. 2019UKLed Service Introduction and Transition for a major business and technical change programme supporting the UK’s readiness for Brexit. Worked across business and technology stakeholders to define, validate, and implement a fit-for-purpose Target Operating Model enabled by new digitally delivered services. Set up dedicated service management teams in Worcester to provide operational support to users of the new digital services, with specialist backup in York and Carlisle. Defined and implemented multi-vendor support processes including 2nd and 3rd line ticket handling, escalation workflows, and service ownership boundaries. Introduced metrics, KPIs, and OKRs to track service performance, and established robust monitoring, alerting, and security capabilities as part of the service assurance framework. Enabled delivery teams to embed sustainable operations aligned to evolving organisational structures and post-EU workflows.
Cabinet OfficeConsultant
Apr. 2018 - Apr. 2019London Area, United KingdomConsultant technical advisor supporting the setup and evolution of multiple cross-department government programmes. Worked from conception through to business case creation, funding approval, supplier selection, and early-stage delivery planning. Provided hands-on architectural and delivery guidance to support high-assurance, secure programme delivery in alignment with departmental priorities and government standards. Enhanced and expanded previously built platforms with a keen focus on repeatability and automation to accelerate time to deliver.
Cabinet OfficeHead Of Technology
Jan. 2016 - Mar. 2018London Area, United KingdomLed technical delivery for a major cross-government programme aimed at transforming the way UK government departments work. Delivered secure, scalable capabilities founded upon a product-based focus that enabled collaborative working, secure communications, and a platform to replace secure legacy platforms. Oversaw the successful delivery of foundational platform services and software products, working with security-cleared engineering and product teams. Provided architectural oversight, vendor direction, and delivery leadership to ensure programme resilience and adoption at scale. Hands-on building secure infrastructure, platforms, services and applications, leading a team of 70+ professionals. Set up and transitioned the products into an enduring service organisation, ready to support several thousand users across 80+ departments, ALBs and NGOs.
Formica Group EuropeTest and Change Implementation Manager
Sep. 2014 - Dec. 2015Newcastle Upon Tyne, England, United KingdomLed the test and change workstreams for the pan-European phase of a major business transformation programme. Reported to the Programme Director and European Leadership Team, providing PMO support, business process mapping, and full-spectrum testing and assurance. Managed a blended delivery team consisting of business secondees, suppliers, and onshore/offshore QA resources. Oversaw planning and execution of data migration validation, functional integration testing (FIT), system integration testing (SIT), and user acceptance testing (UAT). Played a key role in identifying and mitigating programme risks and issues, maintaining delivery momentum and ensuring readiness for deployment across multiple business units.
HenkelGlobal Programme Manager
Jun. 2012 - Aug. 2014Düsseldorf, North Rhine-Westphalia, GermanyLed a strategic global technology uplift initiative across Henkel’s core systems — including ERP (SAP and Oracle), finance, HR, and support platforms. Drove global standardisation and consolidation of systems, replacing legacy infrastructure with modern, scalable solutions while minimising operational and delivery disruption over development to live environments. Promoted the adoption of cloud technologies, implementing hybrid cloud pilots to validate scalable delivery and integration approaches. All systems consolidated from 120+ worldwide locations to two dual data centres. Acted as a hands-on "trouble-shooter" for emerging operational issues, running task forces to investigate and resolve long-term systemic problems and major outages across the enterprise. Provided strategic and operational leadership on technology direction, operational continuity, and transformation delivery across multiple global business units.
qaTest LimitedPrinciple Consultant
May. 2006Founder & Principal Consultant at qaTest Limited — a boutique consultancy delivering high-impact transformation, secure systems, and technical leadership across government and enterprise.
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