José Miguel Giraldo

Implementation Leader @Vervantis S.A.S

Call CenterCustomer Support RepresentativeSales RepresentativeAppointment SetterUndergraduate StudentCold Calling SpecialistCustomer Service🎓 StudentCustomer Care SpecialistAssistantAdministrative AssistantOffice Assistant

Initiated and monitored utility services for new clients, ensuring precise billing and prompt invoice delivery. Managed the closure of commercial locations, encompassing service cancellations and final invoice validation. Collaborated with utility companies to rectify billing discrepancies, including overcharges, duplicate charges, and missing invoices. Addressed sensitive customer inquiries, delivering timely solutions to complex situations. Engineered and organized account structures for new clients as part of the onboarding process. Resolved operational challenges related

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