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Work Background
TappitVice President of Customer Success, North America
Jan. 2024 - Nov. 2024Austin, Texas Metropolitan Area
Pogoseat, Inc.Director of Partner Success
Aug. 2022 - Jan. 2024Austin, Texas, United StatesWe work with teams, venues, and festivals to provide fans with a simple and convenient way to buy tickets, experiences and more through a Text-to-Buy program. It's is a two-way conversational commerce tool that utilizes natural language to help purchase flow. * Build relationships with customers and community to establish long- term business growth
* Develop and execute strategic initiatives to optimize partner engagement and mutual success.
* Achieve and exceed sales goals through effective partner engagement and new customer relationship development.
* Expand revenue streams by cross-selling products and services through relationship-building, while deeply understanding client business requirements.
* Utilize analytics to make informed decisions and tailor strategies for individual partners, optimizing outcomes.
* Expertly resolve high-profile customer issues, ensuring relationship maintenance and fostering loyal return customer base.
PollenSenior Client Success Manager - North America
Jan. 2022 - Aug. 2022* In charge of building and maintaining relationships with up to 20 clients at once measured by client retention and NPS.
* Build and nurture brilliant relationships with both internal and external stakeholders and ensure there is a steady flow of communication and information, and all deliverables and deadlines are hit.
* On-boarding and launching clients in line with best practice on the software.
* Coordinate all campaign details, ensuring all relevant parties are up to date with accurate information and details are reflected accurately across all campaign touch-points. * Being the voice of the client: communicating cross functionally to help inform product, sales, marketing and community teams.
* Facilitate all announcement and on-sale deliverables leading up to campaign launches to make sure everything is 100% correct and that launches go smoothly with no errors.
* Monitor and report on campaign results both internally (providing real time reporting and allocation management, and escalating any issues that occur to relevant stakeholders) and externally (regular performance updates and campaign improvement suggestions).
* Proactively checking in and consulting on additional marketing strategies to maximize sales.
Front Gate TicketsSenior Client Operations Manager
Jan. 2020 - Jan. 2022
Front Gate TicketsClient Operations Manager
Dec. 2017 - Jan. 2020* Act as primary advisor and consultant for client’s ticketing and event needs.
* Build and cultivate excellent client relationships by monitoring client support service.
* Communicate product updates, new features and functionality to client base. *Conduct regular client meetings to review best practices, make recommendations and gather feedback. * Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.
* Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution.
* Conduct quality control processes to ensure the accuracy of event details in the ticketing system.
* Execute and complete other duties as assigned.
TrendKiteProspecting Specialist
Mar. 2017 - Dec. 2017Austin, Texas Area- Strategically research and build prospect database
- Partner with Marketing & Sales to define pre-qualification criteria for prospects
- Pre-qualify and identify most promising prospects by applying pre-defined criteria
- Identity, test, and recommend prospecting tools and hacks
- Research accounts to identify best go to market strategy
- Work with Market Development to support successful outbound campaigns
GreystarLeasing Professional
Mar. 2016 - Mar. 2017Austin, TX• Drive growth by leasing vacant and upcoming apartments. • Develop relationships through phone, email, and professional networking.
• Compile and process applications for approval. • Prospect revenue opportunities (cold call) and manage prospect pipeline.
Indeed.comAccount Executive
Dec. 2014 - Jan. 2016Austin, Texas AreaIndeed is the #1 job site worldwide, with over 150 million unique visitors per month. Indeed is available in more than 50 countries and 28 languages, covering 94% of global GDP. Since 2004, Indeed has given job seekers free access to millions of jobs from thousands of company websites and job boards. As the leading pay-for-performance recruitment advertising network, Indeed drives millions of targeted applicants to jobs in every field and is the most cost-effective source of candidates for thousands of companies. Leveraging advanced data and analytics reporting, Indeed produces more hires than the sum total of other major online employment sites and is the most cost-effective source of candidates for thousands of companies.
International Tennis Hall of Fame and MuseumMobile Marketing Intern
Jun. 2014 - Aug. 2014Newport, RI- Distribute tennis museum and tournament information to local hotels and businesses throughout the area.
- Generate museum ticket sales through marketing strategies. - Performing mail merges and distributing club packages to local businesses in the area.
The Kraft Group & AffiliatesTicket Agent
Sep. 2013 - Aug. 2014Gillette Stadium• Assist customers with their ticketing needs in a timely fashion.
• Facilitate the ticketing requests of the customers.
• Provide the clients with information regarding possible ticket upgrades and other ticketing options.
ANN INC.Sales Associate
Jan. 2012 - Aug. 2013• Provided customer service to satisfy every client's need.
• Handled over fifty boxes of shipment twice a week daily.
• Oversaw five new employee training programs and assisted with their register training.
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