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Senior Customer Success Manager
YotascaleSenior Customer Success Manager
Sep. 2023 - Jun. 2024United StatesOwned customer lifecycle and managed a portfolio of high-value accounts, leading to a 20% increase in retention and 15% revenue growth through expansion efforts. Partnered with cross-functional teams to implement data-driven onboarding and engagement strategies. Developed and led QBRs, aligning customer goals with platform capabilities to increase adoption and satisfaction.
Senior Customer Success Manager Latam
TaggerSenior Customer Success Manager Latam
Apr. 2022 - May. 2023RemoteScaled regional customer success initiatives, contributing to 40% business growth and a 30% improvement in client retention. Drove upsells through insight-driven campaigns and tailored adoption plans. Mentored junior CSMs and helped create repeatable success playbooks to improve customer outcomes across segments.
President and Founder
JEM MiamiPresident and Founder
Aug. 2017United States• Founded a nonprofit community organization, empowering 500+ women and establishing 20+ strategic partnerships. • Increased engagement by 50% and brand reach by 60% through scalable, mission-driven outreach. • Led operational, marketing, and partnership efforts with a customer-centric approach to community building.
Senior Customer Success Manager
OracleSenior Customer Success Manager
Nov. 2006 - Nov. 2017Miami floridaManaged enterprise SaaS accounts across diverse industries, maintaining a 90% retention rate and increasing annual renewals by 25%. Built and led customer success programs that improved product usage by 30% and satisfaction by 20%. Conducted onboarding, training, and adoption programs for customers and internal teams globally.
Project Manager
Action graphic international , London UKProject Manager
Jun. 2005 - Nov. 2006• Managed and coordinated multifunctional teams to develop new web solutions for various customers. • Implemented streamlined processes, reducing project cycle time by 20% and enhancing operational efficiency.
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