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Network Power<100 people
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💸100%
Marketing
🗿100%
HR
🧨100%
Consulting
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Work Background
YotascaleSenior Customer Success Manager
Sep. 2023 - Jun. 2024United StatesOwned customer lifecycle and managed a portfolio of high-value accounts, leading to a
20% increase in retention and 15% revenue growth through expansion efforts.
Partnered with cross-functional teams to implement data-driven onboarding and
engagement strategies.
Developed and led QBRs, aligning customer goals with platform capabilities to increase
adoption and satisfaction.
TaggerSenior Customer Success Manager Latam
Apr. 2022 - May. 2023RemoteScaled regional customer success initiatives, contributing to 40% business growth and
a 30% improvement in client retention.
Drove upsells through insight-driven campaigns and tailored adoption plans.
Mentored junior CSMs and helped create repeatable success playbooks to improve
customer outcomes across segments.
JEM MiamiPresident and Founder
Aug. 2017United States• Founded a nonprofit community organization, empowering 500+ women and establishing 20+ strategic partnerships.
• Increased engagement by 50% and brand reach by 60% through scalable, mission-driven outreach.
• Led operational, marketing, and partnership efforts with a customer-centric approach to community building.
OracleSenior Customer Success Manager
Nov. 2006 - Nov. 2017Miami floridaManaged enterprise SaaS accounts across diverse industries, maintaining a 90%
retention rate and increasing annual renewals by 25%.
Built and led customer success programs that improved product usage by 30% and
satisfaction by 20%.
Conducted onboarding, training, and adoption programs for customers and internal
teams globally.
Action graphic international , London UKProject Manager
Jun. 2005 - Nov. 2006• Managed and coordinated multifunctional teams to develop new web solutions for various customers.
• Implemented streamlined processes, reducing project cycle time by 20% and enhancing operational efficiency.
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