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Work Background
Branch Manager/Director of Operations
Lean Solutions GroupBranch Manager/Director of Operations
Jan. 2023 - Jul. 2025Bogotá, Distrito Capital, ColombiaResponsible for guaranteeing the functionality of the office from the operational front as well as impacting all fronts in general, by assigning and directing all work conducted in the branch and overseeing all areas of service. Manages the employees, cultivates a supportive work environment, and ensures customer loyalty and proper branch service based on our core values. Active participation in all departments and committed to the expansion and development of the company by creating and adopting initiatives that improve competitiveness to achieve goals. Delegating tasks to skilled workers and responsible for their success and learning opportunities. Excellent multitasking and organizational skills are necessary to accomplish tasks in a timely and efficient manner.
Sr. Operations Manager
Lean Solutions GroupSr. Operations Manager
Jan. 2022 - Jan. 2023Cartagena, Bolívar, ColombiaIn charge of managing dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.
Operations Manager
Lean Solutions GroupOperations Manager
Apr. 2021 - Jan. 2022Cartagena, Bolívar, ColombiaResponsible for managing 10 to 15 clients, ensuring that their personnel comply with their standards and abide by all procedures. Responsible for the internal administrative tasks of these staff, such as payroll, attendance, and disciplinary actions.
Logistics Coordinator
Lean Solutions GroupLogistics Coordinator
Oct. 2020 - Apr. 2021Cartagena, Bolívar, ColombiaIn charge of making sure drivers picked up and delivered loads on time. Providing customer service for drivers, assisting in case any problems arose. Assigning new loads if needed. Answering incoming calls and providing updates or escalating issues. Reporting loads that were not picked up and rescheduling pick up with the facility.
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