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Work Background
RHAssociate Gallery Leader
Mar. 2023 - Aug. 2025•Designed and facilitated onboarding and ongoing training programs for 30+ new team members, resulting in accelerated ramp-up and improved retention
•Lead team coaching and professional development initiatives, fostered a culture of continuous learning and exceeded annual business goals by 35%
•Developed and delivered engaging curriculum and workshops, both in-person and virtually, to support team performance and product knowledge
•Implemented feedback-driven improvements to training content, increasing team engagement and knowledge retention
•Regularly engaged with clients across design, client services, and hosting to overcome challenges, deliver tailored solutions, and ensure high-end, luxury experiences
Tiffany & Co.Assistant Manager/Operations Coordinator
Oct. 2015 - Mar. 2023•Developed and delivered comprehensive training programs for 15+ employees, including onboarding, sales, and client service excellence
•Created and implemented virtual and in-person workshops, peer coaching programs, and seasonal team training curriculums
•Designed new operational procedures and training evaluation methods, improving training effectiveness and team performance
•Coached and mentored staff to achieve business goals, resulting in consistent overachievement of corporate targets
•Leveraged data-driven insights to refine training content and track progress, ensuring continuous improvement
•Proficient in Microsoft Office Suite, PowerPoint, CRM, and Salesforce for training and performance management
Brookdale Community CollegeFashion Marketing Professor
Aug. 2010 - Aug. 2012•Created and implemented weekly lesson plans to a class of 30+ students
•Developed PowerPoint presentations, lectures, course materials
•Conducted student monitoring, mediation, mentoring, educational training and progress reporting
•Prepared students for educational and career growth while developing professional rapport and networking with additional educational institutions (LIM/FIT) and fellow peers
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