AppleCreative
Oct. 2014 - Apr. 2018Virginia Beach, VirginiaInstructor and motivator of learning to customers and teammates within the Apple retail store. Experienced in understanding, accessing, and addressing learning goals of individuals of varying learning styles and educational backgrounds. Ability to adjust teaching styles to match the individual learner or group’s skill level to maximize the learner’s understanding. Passionate about enriching the lives of customers and team members through education and teaching utilizing a “hands off” approach to learning of Apple technology and services. Managed logistics of Apple youth education programs. Developed and facilitated/presented personalized company training to high-level business customers based around Apple hardware and software. Responsible for curating in managing the learning environment within the Apple retail store. Organize, schedule, and lead detailed monthly training initiatives, while analyzing data from net promoter scores to identify learning needs and performance gaps along store teams and individuals. Develop appropriate and effective training plans to meet the needs of each learner. In charge of facilitation and presentation of formal and informal company trainings in leading hiring events.