BazaarvoiceVice President, Client Services
Jul. 2006 - Jul. 2008Austin, TXLed the Client Services team of 163 professionals globally providing implementation, support, account management, content operations and consulting services for Bazaarvoice's innovative Social Media technology solutions. Member of founding executive team. Company went public on Nasdaq for $1.2B valuation. Developed and executed strategic plans to consistently deliver passionate services to all clients and achieved exceptional customer satisfaction ratings, high customer retention and strong up-sell sales performance. Supported top retail and manufacturing customers, such as Wal-Mart, Best Buy, Dell, HP, Nike, and The Home Depot.