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Work Background
FieldtechDirector of Customer Success
Sep. 2024New York, New York, United States
LansweeperDirector of Customer Success
Mar. 2022 - Jan. 2023Austin, Texas, United StatesArchitect of the customer success organization from ground up implementing the processes, procedures, systems and CSM team necessary to support Enterprise customers worldwide. Developed new customer onboarding plan and improvements to overall customer journey including focus on CSAT, NPS and product adoption as well as reducing customer churn. Lansweeper is an IT asset management and cybersecurity software company based in Belgium that helps businesses understand, manage and protect their devices. We discover and monitor over 100 million connected devices daily for 25k customers worldwide.
Lattice EnginesDirector of Customer Success
Sep. 2017 - Sep. 2018Austin, Texas AreaResponsible for managing strategic customer relationships, professional services delivery, onboarding, up-sales of products and services, customer training, product adoption and success measurement for enterprise customers like Google, Citrix, Rackspace, Akamai and Sprint. Lattice is an AI and predictive analytics software company that provides revenue-generating solutions for sales and marketing organizations.
Stribling Consulting LLCPrinciple Software Consultant
Sep. 2015 - Sep. 2024Austin, Texas AreaProvided management consulting services to software startups and professional services companies looking to design, develop, test and implement strategic projects and process improvements related to customer success, training, sales and marketing.
Amazing.comChief Operating Officer
Nov. 2014 - Aug. 2015Austin, Texas AreaResponsible for a 65 person worldwide team including software development, customer support, course development, IT and HR. Amazing.com helps entrepreneurs build successful businesses and brands on Amazon by offering action-oriented e-learning courses demonstrating a variety of proven business models.
SalesPower MediaManaging Partner & Co-Founder
Aug. 2008 - Apr. 2014Austin, Texas AreaResponsible for the overall strategy and vision of SalesPower Media, a full-service digital marketing agency targeting SMB's to help them grow their sales through packaged marketing solutions. Managed a distributed team to deliver PPC advertising, SEO services, Social Media campaign management, targeted marketing content, and website design and development.
BazaarvoiceVice President, Client Services
Jul. 2006 - Jul. 2008Austin, TXLed the Client Services team of 163 professionals globally providing implementation, support, account management, content operations and consulting services for Bazaarvoice's innovative Social Media technology solutions. Member of founding executive team. Company went public on Nasdaq for $1.2B valuation. Developed and executed strategic plans to consistently deliver passionate services to all clients and achieved exceptional customer satisfaction ratings, high customer retention and strong up-sell sales performance. Supported top retail and manufacturing customers, such as Wal-Mart, Best Buy, Dell, HP, Nike, and The Home Depot.
CallidusCloudManaging Director, Technical Services
Jan. 2001 - Jun. 2006Austin, TXLed the worldwide Technical Services team of 42 people providing technical support, training, product testing and consulting services for Callidus' Compensation Management solutions. Managed technical support centers in London, Sydney and Austin as well as the largest satellite office in Austin. Supported 150 accounts including Apple, AT&T, Sprint, and HP. Callidus went public on Nasdaq and was later acquired by SAP for $2.4B valuation.
Infoglide SoftwareVice President of Client Services
Mar. 2000 - Jan. 2001Austin, TXManaged client services team of 21 professionals performing consulting services, technical support, and software training for enterprise customers like eBay, AOL, State Farm and Geico.
Pace ConsultingManaging Partner & Co-Founder
Aug. 1998 - Jan. 2000Houston, TXStarted SAP and Oracle professional consulting firm with responsibility for sales, marketing, business development, operations, customer relationships, and personnel management. Developed strategic partnerships and led sales efforts generating $1.6M in annual revenue from clients such as Shell Oil and Equiva Services.
AccentureSenior Manager
Mar. 1996 - Aug. 1999Houston, TXManaged teams of SAP consultants and developers on large-scale implementation projects for energy clients including Shell, Texaco and Pennzoil.
PriceWaterhouseManagement Consultant
Mar. 1994 - Mar. 1997Dallas, TXProvided SAP implementation consulting services for large-scale implementation projects. Primary client was Lucent Technologies.
EDSSystems Engineer
Jan. 1990 - Dec. 1994Completed 3-year Systems Engineering Development training program to become a software developer coding in Assembler and Cobol. Worked in Healthcare Industry for clients like Blue Cross/Blue Shield of Michigan, Medicare and MetLife.
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