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Work Background
AmazonSite Lead
Apr. 2024• Led operations in a high-volume fulfillment center, ensuring daily KPI compliance in shipping, space utilization, and throughput.
• Reduced SP variance by 43% and drove +2.1% CPLH gain through strategic staffing optimization.
•Applied Lean principles to launch cross-functional CI initiatives that drove an 18% reduction in quality-related defect
AmazonSenior Operations Manager
Jun. 2022San Bernardino County, California, United StatesPartnered with cross-functional stakeholders in Supply Chain, Finance, and Engineering to eliminate waste and improve cost-to-serve, driving measurable gains in operational efficiency.
Directed high-volume outbound operations, achieving a 15% reduction in order cycle time through end-to-end process redesign and throughput optimization.
Strengthened defect tracking and SOP compliance by launching targeted retraining plans, facilitating structured root cause analysis (RCA), and reinforcing daily operational rigor.
Designed and implemented a talent development process focused on capability building, succession planning, and stretch assignments—resulting in six internal promotions to Ops manager and above
AmazonOperations Manager
Nov. 2020California, United States
StarbucksDistrict Manager
Sep. 2010 - Jul. 2020Houston, Texas, United States• Developed strategic financial plans and managed $30mil budgets, resulting in a 10% increase in profitability.
• Elevated two store managers to district managers within the last two years to enhance leadership development.
• Analyzed operational results to implement efficient methods, boosting operational productivity.
StarbucksStar Team Learning Project Manager
Mar. 2007 - Jul. 2007Moscow, Moscow City, Russia• Spearheaded store opening in Russian market, generating $500,000 in revenues in 2 months.
• Developed and executed training programs for 250 managers and associates.
• Designed original training materials and provided comprehensive training to senior managers.
StarbucksBarista/Manager
Dec. 2001 - Jul. 2010Seattle, Washington, United States• Brewed and served specialty drinks, ensuring 100% customer satisfaction and creating loyal followers.
• Maintained a strong understanding of company values to drive business growth and boost customer retention by 10%.
• Engaged with store patrons to assure a positive customer experience, increasing customer loyalty by 10%.
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