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Work Background
Kforce IncSr. Director Talent Acquisition Leader
Sep. 2021Tampa, Florida, United States📞 Kforce is a solutions firm that builds and manages expert teams in technology and finance & accounting. We deliver on your business objectives by combining a global KNOWLEDGEforce®—our namesake—with flexible delivery and an unmatched drive for excellence. Kforce serves as a trusted partner to more than 4,000 organizations, providing next-level insights and powerful results. -I am responsible for overseeing the Kforce Internal Staffing Organization for North America within the Kforce Field Organization with key partnerships within Recognition, Digital Strategy, Communication / PR, HR, L&D.- * Oversee a Team of 10 Internal Recruiters and 1 Project Manager ACharbonneau2@kforce.com
941-212-9120
Sykes Enterprises, IncorporatedDirector of Talent Acquisition / Recruitment - North America
Oct. 2017 - Aug. 2021Tampa/St. Petersburg, Florida AreaSYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, and transportation leisure industries. I am responsible for building and overseeing the Recruiting Team and Talent Acquisition division of 7 Call Centers (Banking / Telecom / Insurance / Healthcare) overseeing 15+ Recruiters. Also, responsible for Non-Agent Recruitment within Work @ Home and B&M Business lines throughout the USA and Canada. 941-212-9120
Pinnacle AutomotiveSr VP Talent Acquisition - Project Role to build their National Recruitment Team
Dec. 2016 - Sep. 2017Tampa/St. Petersburg, Florida Area** Played a key part of a successful sale of the company to Private Equity ** Was hired to build and deploy a US Talent Acquisition Team responsible for staffing over 65 auto dealerships. At the time of the sale; I had built a 5 person, regional delivery team based throughout the US. Each Recruiter was responsible for sourcing, staffing, marketing, advertising, corporate culture, client relationship building, and played a key piece of the overall success of their accounts.
Sykes Enterprises, Inc.Director of Recruitment
Feb. 2014 - Dec. 2016Tampa/St. Petersburg, Florida AreaSYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. I was responsible for overseeing the Recruiting and Talent Acquisition division of Sykes's largest account within the Telecom Industry. I was responsible for 12 Recruiters on a virtual level.
K2 Partnering SolutionsGlobal Head of Talent Acquisition and Social Media
Nov. 2011 - Jan. 2014Greater Boston AreaAPAC | EU | NA | SA Responsible for 7 Internal / Talent Acquisition Recruiters around the Globe.
Responsible for Global Social Media Strategies and implementation Responsible for creating and executing innovative, culturally diverse talent acquisition programs across 4 continents; currently managing a team of 7Internal Recruiters across the globe. Focus on Strategic hires and strategic growth strategies throughout K2. ~ Leadership of a best in class global talent acquisition team ~ * Partnering with Head of Global Regions to formulate hiring strategies for quarterly and yearly hiring goals and objectives * Strategic partnering with Field Leadership in an effort to best align the Internal Staffing Team * Training / Development of Global Internal Recruiting Team * Vendor Management Process * Social Network Recruiting Efforts * Full Life-Cycle internal recruitment - Source and Package candidates according to the core skill areas defined by the market
KFORCE Professional StaffingKforce ~ Talent Acquisition ~ Internal Staffing Manager
Jan. 2006 - Dec. 2011*** Manage a team of 8 Internal Recruiters *** Manage 1 Researcher
*** Work closely with Sr. Field Leadership (75+ leaders)
*** Recruit in all regions of the United States for over 60 offices nationwide. * Focused on recruiting strategies and building relationships with hiring managers to ensure that their hiring targets are met
* Strategize with Sr. Field Group Presidents on quarterly and yearly POA's and hiring goals and objectives.
* Strategic partnering with Field Leadership in an effort to best align the Internal Staffing Team * Training and educating new KIS Internal Recruiters
** Vendor Management Process
* Social Network Recruiting Efforts
* Source and Package candidates according to the core skill areas defined by the market
* Interview, close, prep, debrief, and coache candidates through the field interviews and acceptance of offer KFORCE:
2006:* Promoted from Researcher to Internal Recruiter 10/06 2007:* Top Recruiter w/ 57 Internal hires in the Northeast Region (NY/NJ/New England) * Promoted to Northeast Region Team Lead 10/07 (leading a team of 4 Recruiters) 2008:** AWARD WINNER of the KFORCE Performers' Incentive Program Trip to Cabo, San Lucas in 3/09 **
** 52 Internal Hires 2009: * Took over the Midwest, Great Lakes and Chicago Regions * Staff 23 offices * 46 NORTH Region Internal Hires * 5 Management & above hires 2010: Promoted in April to Manage the Kforce Talent Acquisition Team: Manage 5 Internal Recruiters ** 72 Internal Hires ** AWARD WINNER of the KFORCE Performers' Incentive Program Trip to the Grand Cayman Islands in 4/11 **
** Awarded PRESIDENT'S CLUB Winner for 2010 2011:
** Leading a team of 6 Internal Recruiters, 3 are located in various Kforce offices throughout the US. ** Manage 1 KIS Sourcer / Researcher
** KIS currently has 197 internal hires for Kforce through Q3 2011 - breaking KIS Record so far in Q3 with 104 hires.
Saint Leo UniversityWomen's Assistant Basketball Coach
Aug. 2003 - May. 2005I was in charge of all the "behind the scene" responsibilities of the Women's Basketball program. I was lead Recruiter; traveling all over the East Coast in hopes of uncovering talent to bring to the University. I was also in charge of running on court workouts, scouting reports, and academic progress of the student athletes.
SUNY PotsdamWomen's Assistant Basketball Coach
Aug. 2001 - May. 2003I was in charge of all the "behind the scene" responsibilities of the Women's Basketball program. I was lead Recruiter; traveling all over the East Coast in hopes of uncovering talent to bring to the University. I was also in charge of running on court workouts, scouting reports, and academic progress of the student athletes.
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