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Work Background
Teaching Assistant
Trilogy EducationTeaching Assistant
Dec. 2020 - Jun. 2021Assisting students with proven strategies and relevant resources to learn and develop the experience and skillset required to enter the software engineering industry. Coordinating with a team of 5 to manage breakout sessions designed to simulate the peer coding experience while delivering comprehensive support throughout a 24-week learning cohort.
Central Grader
Trilogy EducationCentral Grader
Jul. 2020 - Oct. 2022As a Central Grader, I assist students by manually testing weekly assignments, providing feedback, improvement suggestions, and encouragement as they work through a 24-week full-stack web development course learning modern web development technologies.
ACH Team Lead
Pinnacle Financial PartnersACH Team Lead
Sep. 2017Greater Nashville Area, TNAs the Team Lead of the ACH Operations department, I assist my department in adhering to complex guidelines while processing Incoming and Origination transactions. I Facilitate communication between various functional teams to ensure timely and accurate processing within the firm and Federal Reserve guidelines. I Cultivate a positive workplace culture through one on one peer training, follow-up, and support. Maintain departmental procedures across multiple procedural and application improvements. Investigate, document, and addressed gaps in team training to enhance productivity. Key Achievements: Conceived and planned reporting system for International Revenue shares using structured analysis and data modeling Delivered in-depth WITS training, imparting knowledge of best practices for protecting data and minimizing errors. Designed monthly report detailing error findings related to international wire transfers, including error type and root cause Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
Systems/Procedure Analyst
SunTrustSystems/Procedure Analyst
Mar. 2008 - Sep. 2017Nashville, Tennessee, United StatesDrove operational improvements which resulted in improved operations. Resolved loan documentation workflow, improved operations, provided exceptional client support. Developed team communications for weekly development meetings. Managed quality assurance including internal SOX control evaluations. Measured team performance, reported metrics to leadership team members. Served as Team Lead for Research/Development team for 2 years. Key Achievements: Led Booking team in delivery of title policy reconciliation project, resulting in resolution of several outstanding compliance findings Coordinated detailed research, correspondence in response to client complaints Coached outsourced team, implementing training programs to improve efficiency/productivity
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