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Work Background
Durar GroupHead of Operations - Product Marketing Manager
Nov. 2023Dubai, United Arab Emirates🔹 Operational Leadership – Managing business operations, streamlining workflows, and ensuring optimal performance for sustainable growth. 🔹 Product Marketing Strategy – Crafting and executing go-to-market plans, positioning products effectively, and aligning marketing efforts with business objectives. 🔹 Development Team Leadership – Overseeing the development team to ensure seamless product enhancements, feature implementations, and technology-driven solutions. 🔹 Market Research & Insights – Analyzing industry trends, customer behavior, and competitor strategies to inform product development and marketing. 🔹 Cross-Functional Collaboration – Bridging operations, marketing, sales, and tech teams to ensure cohesive execution and innovation. 🔹 Performance & Growth Optimization – Leveraging data-driven insights to refine marketing campaigns, enhance user experience, and maximize ROI. With expertise in operations, marketing, and technology, I drive business expansion and product innovation while ensuring a seamless experience for customers and stakeholders.
Mixfame.comHead of Talent Support and Marketing
May. 2022 - Nov. 2023Dubai, United Arab Emirates🔹 Identifying, Qualifying & Engaging Talent – Managing a vast talent database of 200,000+ professionals, ensuring continuous engagement and growth. 🔹 Talent Support Excellence – Delivering top-tier talent support, consistently achieving an NPS of 8.5+ through streamlined assistance and communication. 🔹 Revenue Growth & Membership Expansion – Driving paid premium memberships and database growth by implementing efficient workflows and add-on services, maintaining an increase of 10K MRR/monthly. 🔹 Subscription & Payment Issue Resolution – Collaborating back-to-back with the development team to troubleshoot and resolve payment failures, subscription issues, and system errors efficiently. 🔹 Churn Reduction & Win-Back Strategies – Designing and executing win-back campaigns and action plans, ensuring a churn rate below 8%. 🔹 Social Media Management & Organic Growth – Overseeing daily content creation and design across platforms, leading to an organic user growth of 10K followers on Instagram. 🔹 Paid Marketing & Performance Tracking – Planning, launching, and analyzing paid online campaigns across multiple social media platforms, ensuring data-driven optimization and maximum ROI. 🔹 Software Product Maintenance & Development Collaboration – Working closely with developers to enhance and maintain software performance, ensuring seamless user experience and product reliability.
Central PadelSocial Media and Customer service specialist
May. 2021 - Apr. 2022Dubai, United Arab EmiratesSOCIAL MEDIA MANAGEMENT
🔹 Oversee daily social media activities across all platforms, ensuring consistent engagement and brand presence.
🔹 Create, curate, and publish high-quality photo, video, and podcast content tailored to the target audience.
🔹 Develop and execute a monthly content calendar aligned with the brand’s communication strategy.
🔹 Maintain brand consistency and a strong reputation across all social media channels. CUSTOMER SERVICE
🔹 Build and maintain strong relationships with both new and existing customers.
🔹 Assist customers with bookings, facility guidance, and mobile app navigation for a seamless experience.
🔹 Handle daily customer queries and follow-ups via email, WhatsApp, and social media platforms, ensuring prompt and professional responses. SALES
🔹 Uphold exceptional club conditions and visual merchandising to the highest standards.
🔹 Ensure accurate stock management, including issuing purchase orders and receiving inventory.
🔹 Stay updated on latest product and service offerings, understanding all features and benefits.
🔹 Oversee point-of-sale processes, consistently achieving sales targets and KPIs.
🔹 Generate detailed daily, weekly, and monthly sales reports for performance tracking and strategic planning.
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