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Work Background
IQVIASenior Site Support Engineer
Nov. 2017Tampa, Florida, United States
IQVIATechnical Analyst
Aug. 2010 - Nov. 2017Tampa/St. Petersburg, Florida AreaAdminister Windows 2008 Hyper-V Server, MS SQL 2005 Server, and MS SQL 2008 Server to create and deploy virtual environments for validation testing, platform certification, quality acceptance testing, and customer support troubleshooting for the company's enterprise software suite SmartSolve.
SunTrust BankData Analyst
May. 2010 - Jun. 2010Brooksville, FLPerform data analysis and reporting for the ETI Project Management team during the onboarding process of the company's asset refresh project of over 1800 branches. Investigate and identify active/inactive systems, physical locations, and off site non-branch assets to be refreshed. - Gather and aggregate data from BigFix, Solarwinds, and other sources to create readable and actionable reports for the ETI team
- Identified over 1000 assets missed from conventional automated reporting tools
- Create simple reporting solutions with Office 2007 for various team members
Independent ConsultantTechnical Consultant
Jan. 2008 - Aug. 2010Tampa/St. Petersburg, Florida AreaProvide consulting and support services for small businesses and home users for hardware break/fix, computer and peripheral upgrades, virus and spyware removal, preventive maintenance, and wired/wireless networking. - Repaire desktops, laptops, netbooks, printers, and other peripherals
- Data recovery from infected systems and failing storage devices
- Automate tasks and applications to implement 'Set it and forget it' sytle of preventive maintenance
The Home DepotBusiness Analyst
Jun. 2007 - Feb. 2008Tampa/St. Petersburg, Florida AreaCollaborate with business partners internally and externally working on problems requiring analysis, database management, and program expansion. Coordinate, document, and present program growth strategies to business partners and National Installation Managers. Provide executive lead analysis reporting to identify, document, and recommend quality solutions that would impact sales forecast. Research, recommend, and implement technologies and software solutions for the department to improve or replace existing operational processes. - Create trending, compliance, and ad hoc reports and queries in Siebel, Access, and MS SQL Server
- Implement Dublin Core meta data on reports and documents to counter data decay, document stagnation, and version control to ensure all business partners used the most accurate information published
- Create and implement technology solutions to automate business processes and improve department response time to issues changing from a reactive to proactive business model
The Home DepotTechnical Analyst
May. 2007 - Jun. 2007Tampa/St. Petersburg, Florida AreaPerform inventory audit of old and new assests, retire/dispose of assests, assemble and install new assests, execute operational tests, create and escalate tickets, and manage change requests during the refresh project. Interact and support floor management to reduce impact of the refresh project on daily business operations. - Organize and establish procedures to improve productivity for the refresh team as a whole and for individuals
- Established results saved the company over 50% of the project budget by completing the project in 1/3 of the allocated time
JP Morgan ChaseSr. Desktop Analyst
Jan. 2006 - Jan. 2007Tampa/St. Petersburg, Florida AreaLead analyst responsible for the repair and maintenance of desktop systems, laptops, printers, and peripherals for over 2500 users. Provided each line of business with contingency plans, usage forecasting, and hardware upgrade paths and budgeting. - Schedule and manage computer refresh roll outs, maintenance, and upgrade projects in short time periods with no interruption to business
- Manage hardware inventory, ordering and receiving, and asset management of computers, printers, parts, and peripherals
- Provide gap analysis of SLA procedures and document improvements for ITIL processes
- Consistently scored 97% on user satisfaction surveys by providing exceptional support and service
MediaLab IncSystem Administrator / .Net Developer
Jan. 2005 - Jan. 2006Tampa/St. Petersburg, Florida AreaManage and support the company's infrastructure, network, and desktops by: Planning and executing system upgrades; managing Active Directory accounts, computer assets, and software licenses; supporting and repairing desktops, printers, and other computer peripherals. - Evaluate and manage critical system components to provide a reliable and scalable infrastructure
- Investigate and respond to network and desktop threats and attacks
- Develop .Net web applications and maintain legacy ASP web applications
eDental DirectDBA Developer
Jan. 2000 - Jan. 2004Tampa/St. Petersburg, Florida AreaTransition the company's web infrastructure from an IBM Lotus platform to a Microsoft environment. Design and develop a new e-commerce web application using Microsoft technologies and integrate the e-commerce application with the company's ERP system. - Define functional requirements, perform risk & cost analysis, design contingency plans and recovery procedures for the transition process
- Administer MS SQL Server, performance tuning, and automation with DTS packages
- Provide training and mentoring to internal and external partners and customers
- Technologies: MS Windows 2000, MS SQL Server 2000, COM+, ASP
Bisk EducationWeb Developer
Jan. 1997 - Jan. 2000Tampa/St. Petersburg, Florida AreaCollaborate with internal and external business partners to develop and deliver strategic e-Learning solutions for the web. Involved in the entire software development life cycle from: gather, analyze, and formalize business and user requirements; design, build, test, and deploy N-tier web applications; design physical and logical databases; manage and monitor production and development environments; organize and participate in user acceptance testing; and publish policies, procedures, and best practices. - Work closely with marketing to analyze and report trends of users, views, and hits; effectiveness of search engine placement; and ROI of online advertisements and conventional marketing campaigns.
- Proven results and rapid development grew the company's web division from 2 static web sites to over 25 web applications and over 250,000 active users
- Technologies: Windows NT 4.0, Windows 2000, SGI Irix 6.5, DNS, IIS, MS SQL Server 7 & 2000, ASP, COM+
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