Eva Richards - Program Manager, Epiq Global

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Work Background

EpiqProject Manager

Oct. 2022• Responsible for managing a full software implementation/development program in the Print & Mail sector, including multithreading and automation • Develop and manage plans for all implementation lanes (roadmaps, timelines, User Acceptance Testing ticket system) using Microsoft Office Suite of products • Lead a variety of meetings: stakeholders, risk/analysis, steering committee, and technical • Serve as main point of contact for software vendor escalations • Responsible for project ledger, scope of work sign-off, invoice approval, budget updates, and annual projections • Disseminate weekly updates to client-facing representatives and Executive stakeholders

Compliance Testing LLCLab Supervisor/Project Manager

Dec. 2019 - Jun. 2022Mesa, Arizona, United StatesProject Management • Responsible for full-lifecycle project management activities including, but not limited to: resource management, equipment coordination, stakeholder communication, and running effective meetings • Develop and manage plans for multiple and concurrent projects • Anticipate the needs, risks and challenges associated with each project; develop creative and practical solutions that arise during the lifecycle • Deliver company values by building Relationships of trust across departments and organizations; leading teams with effective Communication, structures for Accountability, and a dedication to Quality and pride in work; leading by example as a matter of professional Integrity • Manage sub-contractors on site to ensure adherence to necessary quality standards as well as progress management required to meet promised completion dates Leadership • Responsible for supervision of in-house staff as well as sub-contractors in regard to: internal and external project details and execution, scheduling time off, lab maintenance activities, audit preparation and trainings • Assist Quality Manager in preparation, execution, and follow up of annual accreditation agency audit • As a member of company Leadership body, responsibilities include: report high level project financials and forecasting, escalation of high-risk project delays, manage COVID-19 Policy workflows, recommend improvements to business processes, ERP Onboarding and training

Wells FargoProject Manager

Oct. 2017 - Oct. 2019Phoenix, Arizona Area• Responsible for managing and coordinating activities and resources in a project life-cycle • Manage activities and correspondence for large-scale projects that are typically longer-term, with medium to high scope, impact, risk and complexity • Gather project requirements • Develop and maintain project documentation • Track and report project status • Identify project/production issues and identify resources to provide solutions or escalate to avoid project delays • Document new or revised processes and procedures • Serve as point of contact for project information and updates • Coordinate campaign efforts with third party marketing agency • Provide bilingual support for Spanish marketing projects

iStory MediaMarketing Manager

Mar. 2017 - Dec. 2021Mesa, AZ• Manage marketing, design and web projects for current and new clients • Create timelines and manage deliverables with an outsourced team of creatives and developers • Research client industries to gain better insight and develop content & marketing strategies on their behalf • Consistently meet or exceed client deadlines and expectations with deliverables • Manage communication directly with clients to ensure all questions and concerns are addressed • Translate communications between technical directives to creative directives to final reporting to client • Manage multiple projects and clients using project management software as well as multimedia software to translate ideas

Medicus Network LLCMarketing Manager

Apr. 2016 - Mar. 2017Mesa, AZ• Manage marketing and design projects from inception through research, development, and completion • Act on behalf of company at workshops and events in the area of planning, event staffing, traffic control and presentation • Test strategies using analytics and track success or failure of initiatives; report findings to Directors • Recommend new strategies based on research and previous history • Senior Graphic Designer responsible for portfolio of corporate identity as well as client identity • Manage content, design, set up and ongoing deployment of social media posts and campaigns • Design and deploy email campaigns for clients • Create library of social media content for use throughout the year • Research and share relevant articles for corporate social media • Manage projects for multiple departments with varying timelines (e.g. Sales, Client Services, Corporate Leadership, etc) • Website development for corporate and client identity

Vissina LLCMarketing Manager

Apr. 2013 - Mar. 2016• Manage multiple web and design projects from inception to completion • Using data analysis and research to consistently improve and drive traffic to site • Create Press Releases to increase traffic to site and exposure • Create technical documentation manuals for all processes and procedures related to each platform, project, and software • Manage each project using Jira to document details, track milestones, deliverables and to further track statistics once projects launched • Content writer for various campaigns, newsletters, and blogs • Editor responsible for screening outsourced writing when necessary • Senior Graphic Designer responsible for a portfolio of various sites and blogs • Create Branding Guidelines for each new brand and/or redesign • Redesigned TurquoiseJewelry.com in 2015, including logo design; currently redesigning layout • Redesigned NativeAmericanJewelry.com and Kachina-Dolls.com in 2015 using Ultimo Theme • Complete design and implementation of site creation for a blog (NativeAmericanTurquioseJewelry.net – in progress) • Creation of various email marketing templates for 4 brands • Manage print production of order stuffers/coupons • Implemented major Email Service Provider switch • Code all emails using appropriate HTML and CSS structures for responsive design and function • Create sale-specific Landing Pages on ecommerce site • Provide design mockups for external client projects (website, tablet and mobile versions) • Support company owners in design and implementation of employee forms, employee rules and leading staff meetings for updates

Yandy.comWeb Content Writer

Feb. 2012 - Mar. 2013Phoenix, Arizona Area• Research and write proper product descriptions using best Search Engine Optimization practices • Manage Inactive Product • Enter all new products/collections • Assist with product photography when needed

Dux DistributionWeb Content Specialist

Feb. 2011 - Feb. 2012Tempe, AZ• Research product information for original descriptions, blogs and videos • Design, plan and execute weekly member newsletter • Manage all online marketing initiatives from inception to completion • Manage multimedia vendor presence • Research competitors for trends and sale opportunities • Increase SEO rank by targeted use of keywords • Compile and analyze marketing data to capture success rate of discounts, events, promotions and sales • Plan and execute all sales promotions for webstore • Create original artwork for web initiatives • Photograph product and edit imagery • Provide customer service via phone and email to all customers

University of PhoenixAcademic Counselor

Jan. 2010 - Jan. 2011Phoenix, Arizona Area• Support students from matriculation to graduation • Schedule courses, answer student questions and assist other counselors • Verify accuracy of report data

Care1st Health Plan ArizonaMarketing/Outreach Specialist and Graphic Designer

Aug. 2006 - Aug. 2008• Design materials for marketing, educational and inter-departmental use while keeping corporate identity intact and adhering to strict Federal and State guidelines • Redesign marketing materials for Medicare line of business • Point of contact for Federal and State agencies pertaining to marketing practices • Provide outreach training and update of best practices • Create, edit and modify reports to accurately reflect success rate of Medicare and Medicaid outreach efforts • Point of contact for division vendors • Provide updated images and content for website • Edit all Spanish member materials to verify accuracy of translation • Create project workflow for member materials – from submissions to final proofing • Manage a team of 5 Directors to overhaul Medicare member materials • Research health issues to increase member awareness • Create a monthly focus for all marketing materials • Create design work for local organizations and events as charitable contributions