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Work Background
TatticaDigital Selling Strategist
Jan. 2025Brisbane, Queensland, Australia
NetierQLD State Manager | Head of Sales & Marketing
Aug. 2022 - Dec. 2024Brisbane, Queensland, Australia
First Focus ITVirtual CIO
Nov. 2021 - Jul. 2022Brisbane, Queensland, Australia
FUJIFILM CodeBlue AustraliaHead of Customer Success
Feb. 2020 - Sep. 2021Brisbane, AustraliaIn my role as Head of Customer Success, I have the privilege of providing support and leadership to our Customer Success Managers, Virtual IT Managers and Service Delivery Managers across Australia.
CSG LimitedHead of Client Care - Technology Solutions
Jul. 2018 - Feb. 2020Brisbane, Australia**In February of 2020, Fuji Xero acquired CSG Limited, renaming the technology services arm of CSG to CodeBlue Australia.** While some view excellence in the field of client experience as a trophy to be won and stored on a mantelpiece, I believe it is a mindset that we must consciously choose to adopt on a daily basis. As Head of Client Care - Technology Solutions, I am privileged to work alongside our Technology Consultant, Account Management & Service Delivery teams, to ensure this mindset is present in all actions we take.
CSG LimitedICT Strategy Advisor
Feb. 2017 - Feb. 2020Brisbane, AustraliaIn February 2017, CSG acquired R & G Technologies to become its Managed Services Division. CSG is a publicly listed (ASX:CSV) technology as a service organisation with a complete portfolio of solutions to help customers maximize productivity and efficiency while reducing costs. To remain relevant in today's market place organisations must adopt technology that will remove the "silent handbrake" of the business and enable growth inline with organisational objectives. As an ICT Strategy Advisor I work with our clients to provide advice and direction on alignment of their technology investment with the strategic direction of the business.
R & G TechnologiesVirtual CIO
Jul. 2014 - Feb. 2017BrisbaneR & G Technologies is an award winning IT & Cloud services firm located in Brisbane, Australia. Our aim is to strategically partner with our clients to reduce their total cost of IT, and to remove their operational IT headaches. We currently have 40 staff and deliver Outsourced IT Helpdesk, Internet, Cloud, Software Development and CIO consulting services for organisations ranging in size from 5-10 staff, through to publicly listed and national organistions.
R & G TechnologiesBusiness Development & Marketing Manager
Jan. 2011 - Jul. 2014R & G Technologies is an award winning IT & Cloud services firm located in Brisbane, Australia. Our aim is to strategically partner with our clients to reduce their total cost of IT, and to remove their operational IT headaches. We currently have 40 staff and deliver Outsourced IT Helpdesk, Internet, Cloud, Software Development and CIO consulting services for organisations ranging in size from 5-10 staff, through to publicly listed and national organistions.
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