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Work Background
Omni Consulting ServicesDefect Manager
Mar. 2016 - Oct. 2017Dallas/Fort Worth Area- Provided program support for all major product and project launches on AT&T’s unified platform focusing on supporting multi-product customers with Mobility, U-Verse, Fixed Wireless, and DTV products.
- Managed issue resolution through the defect management life cycle.
- Worked with cross functional teams to resolve issues
- Communicated updates to key stakeholders including leadership team
Omni Consulting ServicesTest Program Manager
Jan. 2013 - Dec. 2015Dallas, Texas, United States- Provided multi-program management support for major high profile projects within IoT and Mobility channel.
- Created, managed, and presented program updates in daily leadership meeting.
- Served as escalation point of contact for project.
- Created and managed test timeline and test activities between internal and external clients that included the coordination of test schedule planning and execution for IoT connected car and wireless device projects.
- Managed and reported overall testing and defect status to the project team.
BearingPointResource Manager
Oct. 2007 - Mar. 2009Dallas/Fort Worth Area- Managed the resource allocation for a staff of 250-400 internal technical professionals.
- Worked directly with practice leaders to define open position specifications.
- Conducted all internal candidate interviews.
- Performed utilization and efficiency variance analysis, leading to a reduction in forecase vs. production variance to less than 2%.
- Streamlined existing and implemented new processes/procedures that improved business unit utilization and efficiency rates by 8%-10%.
- Launched a lunch-n-learn conference program to communicate open positions to employees.
- Contributed to the launch of an innovative new career path/mentoring initiative that paired managers with employees that provided employees with enhanced skills development opportunities.
BearingPointManager
Apr. 2002 - Sep. 2007Dallas/Fort Worth Area- Directed the conversion/migration efforts and a staff of 20 in two implementations. Recruited, interviewed, and train all project staff. - Worked with software vendors on defining migration strategy, conversion logic, and data mapping rules.
- Managed and resolved conversion and migration issues to closure.
- Led the team responsible for performing conversion testing validation and reconciliation.
KPMG ConsultingSenior Consultant
Oct. 1999 - Mar. 2002Dallas/Fort Worth Area- Team leader of the billing and revenue analysis team consisting of 34 Auditors and Revenue Assurance Specialist. Responsible for ensuring billing system production readiness for 11 mergers.
- Directed Rating tables setup and migration for five conversions
- Completed a marketing revenue impact analysis defining migration strategy, build requirements, conversion logic, and mapping tables for all rate plans, features, and promotions.
KPMGConsultant
Oct. 1998 - Sep. 1999Dallas/Fort Worth Area- Performed process improvement analysis assessment on current and future business processes and procedures to identify gaps and provide recommendations to client.
- Documented business M&Ps such as workflow and system usability
- Supported the mapping of the customer and rating tables for Billing and performed invoice audits
Olsten Staffing ServicesData Analyst
Jan. 1997 - Jan. 1998Racine, Wisconsin, United States- Maintained and monitored eight Oracle PCExpress databases.
- Responsibility included producing the monthly reports and any adhoc report request received
- Provided end user support
Mid-Iowa Computer CenterProgrammer/Analyst
Jan. 1993 - Jan. 1997Des Moines, Iowa, United States- Developed programs using COBOL, RPG, and ACIUS 4th Dimension. - Responsible for requirement analysis, business design, quality assurance, and implementation.
- Created user documentation, provided end-user training, and provided help desk support.
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