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Work Background
One Park FinancialVice President of People Success
Feb. 2024
One Park FinancialDirector of Operations
Feb. 2023 - Feb. 2024
One Park FinancialSenior Sales Manager
Apr. 2022 - Feb. 2023
One Park FinancialSales Manager
Feb. 2021 - Apr. 2022
One Park FinancialSales Specialist
Sep. 2020 - Feb. 2021
One Park FinancialCollections Specialist
Mar. 2020 - Sep. 2020
One Park FinancialExecutive Trainer
Jan. 2019 - Feb. 2020Miami, Florida, United States
AloricaSenior Trainer
Feb. 2017 - Jan. 2019Dominican RepublicResponsible for the day to day training of employees including the teaching of any upgrades or revisions to processes and programs. Responsible for the account call tracking records and the monitoring of live calls. Analysis of training effectiveness and creating new improvement efforts to increase performance metrics.
Data VimencaCustomer Service Manager
May. 2011 - Feb. 2017Dominican RepublicPerforms supervisory work coordinating the operations of a call-service team. Staff development and mentoring of 20 to 24 subordinate personnel. Responsible for daily progress reporting of company established KPIs. Quality Assurance and process improvement of subordinate personnel.
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