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Work Background
Milton VolkswagenFinancial Services Manager
Apr. 2021
Donway FordSales And Leasing Consultant
Jun. 2020 - Apr. 2021Toronto, Ontario, Canada
Willowdale SubaruSales And Leasing Consultant
Nov. 2019 - Jun. 2020Thornhill, Ontario- Consult with and guide clients at all steps of the purchase process to ultimately earn their business by qualifying their needs and wants in a new or pre-owned vehicle. - Explain the benefits of lease, finance, and/or cash purchase options. - Pre-sell business office product (extended warranty, lease protection, rust module, tint, etc.) at time of sale to ensure smooth and successful turnover with Finance Manager.
Volkswagen Downtown TorontoLease Portfolio Manager
Jul. 2019 - Nov. 2019Toronto, Canada Area- Deliver exceptional customer service throughout the sales process, from greeting and initial contact to post-delivery follow-up.
- Manage lease and finance portfolios to generate new and repeat vehicle sales.
- Apply my extensive Volkswagen product knowledge to guide clients through their vehicle purchase options and advise on best decision.
- Assess damage on leased/owned vehicles to determine charges for excess wear and tear.
- Determine value of vehicles at lease maturity in an effort to generate equity for the client, or create the opportunity to buy the car for dealership stock.
- Maintain a 77% penetration ratio on business office products (lease protection, extended warranty, rust proofing, etc.)
- Oversee creation of social media content, give approval on ads and promotions, and submit marketing content and invoices to Volkswagen Canada.
Volkswagen Downtown TorontoDelivery/Product Specialist
Aug. 2017 - Jul. 2019Toronto, Ontario, Canada- Prepare vehicles for delivery by checking for damage, making sure the vehicle is detailed to like-new condition, and personalizing the Bluetooth, NAV system, driver profiles, etc. - Proof-read deals and delivery paperwork to ensure seamless delivery meeting with client. - Thoroughly demonstrate features of each vehicle to clients upon delivery (Pair cell phones to Bluetooth, demonstrate AppConnect, set-up driver profiles)
- Liase with clients pre-and post-delivery to ensure they are equipped with everything needed to enjoy their new VW. - Sell new and pre-owned vehicle inventory.
- Reinforce value of F&I products at time of delivery to ultimately maintain or create the sale of lease protection, extended warranty, rust-proofing, etc.
- Handle social media and marketing materials at dealer-level such as proofing social media calendar and posts, advising on content, communicating with third party marketing companies, arranging events, etc. - Coordinate delivery and sales schedule with team of 6 sales consultants to ensure smooth flow of customer appointments. - Answer all customer inquiries at any time during their purchase cycle.
Sharp Bus Lines LimitedCharter and Fleet Coordinator
Jul. 2016 - Aug. 2017Toronto, Canada Area- Organically grew Toronto customer base to include TDSB and TCDSB schools, as well as private customers, resulting in surpassing revenue target by over 50% in the first quarter.
- Develop pricing process for bus charters by evaluating target margins and competitor pricing.
- Coordinate drivers and vehicles that are logistically capable of completing booked bus trips.
- Responsible for all accounts receivable for charter bookings by processing credit card payments, cheques and purchase orders. - Assist shop foreman and division manager with fleet management (CVORs, fleet movements, maintenance appointments, etc.).
- Organize fleet for optimal availability by effectively scheduling PM service, inspections, and urgent repairs.
- Manage vehicle accident process from time of incident to submission of claim to insurance company.
DDB CanadaPublic Relations Freelance
Oct. 2015 - May. 2016Toronto, Canada Area
TORONTO 2015Vehicle Claims and Repairs Supervisor
Apr. 2015 - Sep. 2015Toronto, Ontario, Canada- Direct auto body repairs, insurance claims and mechanical maintenance of 1200 fleet vehicles.
- Implemented, managed, and maintained a database that records and tracks vehicle damages, maintenance and distribution within the organization.
- Assess all vehicle incidents by analyzing incident reports, police reports, photos and third party information.
- Established a reporting process to notify appropriate parties of new insurance claims (broker, insurance adjuster, General Motors, etc.).
- Communicate with General Motors legal counsel to seek approval and disclosure of repairs.
- Coordinate vehicles repairs with external suppliers such as auto body shops and dealerships.
- Trained two employees on claims reporting process to optimize day-to-day operations.
- Developed a strong understanding of insurance processes and claims handling.
Discount Car & Truck RentalsBranch Manager
Sep. 2014 - Mar. 2015Toronto, Canada Area- Supervised a fast-paced 6-person location with 100+ vehicles consistently on rent, as well as a satellite location within a GM dealership.
- Achieved a 17% average bottom line over 6 months by optimizing fleet for maximum profitability.
- Directed vehicle maintenance of all vehicles types including domestic and imported cars and light to medium duty trucks.
- Completed daily key performance indicator reports, weekly sales reports and monthly profit and loss reports in order to analyze and improve branch operations.
- Maintained an average of 85-90% fleet utilization.
- Conducted sales calls to local body shops, dealerships, and companies to build new relationships in the industry and gain market share for Discount Car and Truck Rentals.
- Issue and receive purchase orders for maintenance and service appointments. - Coordinate delivery of vehicles in a timely fashion to large corporate accounts, film productions, major events, and VIP clients.
- Communicate with external clients such as dealerships, parts suppliers, insurance companies, service centres, and corporate accounts on a daily basis.
- Work closely with team of managers and customer service specialists to redistribute fleet based on demand at other locations.
Discount Car and Truck RentalsActing Branch Manager
Jul. 2013 - Jul. 2013Toronto, Canada AreaManaged my location during a management change in July 2013. See above responsibilities in Customer Service Specialist description.
Discount Car and Truck RentalsCustomer Service Specialist
Apr. 2012 - Sep. 2014Toronto, Canada Area- Create rental agreements for customers (insurance replacement, retail, body shop replacement, corporate accounts)
- Strive to meet all customer needs in a courteous and professional manner
- Sell insurances, pre-paid fuel, and other upsells to customers
- Personally maintain close relationships with large accounts (film accounts, corporate accounts, dealerships)
- Obtain new business by visiting local companies and body shops to inform them about fleet availability, pricing and service
- Work in a fast-paced team environment
- Analyse the monthly PNL (profit and loss) for my branch
- Strive to reach top-line and bottom-line targets by optimizing branch operations
- Handle Accounts Receivable at the branch level for corporate accounts, body shops, and retail customers - Manage fleet availability
- Place a strong focus and understanding on company policies, values and operations
- Proficient in CarPro Systems
H&MSales Advisor
Oct. 2010 - Oct. 2012- Customer service on cash point and in the fitting room
- Processed garments on the sales floor, from shipments and in fitting room
- Accepted shipments
Lookout LoungeSnack Bar/Cafe Attendant
Jun. 2008 - Nov. 2010Worked at the Seymour-Hannah Recreation Centre concession stand, Bill Burgoyne Arena concession stand, the Lock 3 Cafe and the beach concession stand in St. Catharines. - Served customers food and drink items
- Handled high volumes of customers during large sporting events
- Recorded inventory of stock each night at close
- Counted till and float each open and close
- Worked with a team of co-workers during busy events to ensure smooth transactions with customers
- Monitored food quality and rotations (best before dates, older shipments sold before newer shipments, etc.)
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