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Work Background
L2/L3 Tech Support
Zimmer BiometL2/L3 Tech Support
May. 2022Olive Branch, Mississippi, United States
System Technician
Thomas & BettsSystem Technician
Jul. 2020 - May. 2022Memphis, Tennessee, United StatesHelpdesk Tech support
Systems Technician
CarharttSystems Technician
Jun. 2018 - Jun. 2020Greater Memphis Area• Installed and configured printers and computers • Direct Support for 200+ users • Perform Ordering and Repair for Scanning Equipment Daily • Support for WT 4010 RF scanners Lexmark printers and Avery Printers • Support for Symbol Mobile printers • Working in WMI (AS400) to address system issues
Support & Deployment Technician
Vector OncologySupport & Deployment Technician
Feb. 2017 - Mar. 2018Memphis, TennesseeDesktop Support for Cancer Linq Project. Responsible for Hardware,Software,And Network services for 60 users. Includes inventory tracking and remote support.
System Administrator
WorldTech Management Solutions, LLCSystem Administrator
Jul. 2016 - Feb. 2017Arlington, Tennessee
Desktop Support Technician
Trinity Industries, Inc.Desktop Support Technician
May. 2015 - Jun. 2016Greater Memphis AreaDesktop Support technician lvl2 for trinity industries and Direct IT Support for Trinity Meyer in Memphis Tennessee. - direct PC support for 200+ users in Memphis and remote support for 7000 users company wide - responsible for imaging ,software installations ,network and phone connections, printers and other devices. - worked with windows 7 enterprise, Microsoft office 2010, solid works and other software
System Analyst
Yusen Logistics (Americas), Inc.System Analyst
Apr. 2015 - May. 2015Greater Memphis Area- Assisted on Domain Migration Project - Transferred users from old domain to new using Windows easy Transfer - Migrated shared drives and printers to new accounts - Moved and controlled size of email inboxes using .pst - Provided follow-up support to users with new accounts
Network Specialist
Achill Computer Services, IncNetwork Specialist
Nov. 2014 - Feb. 2015Collierville ,TN• End User Support for 600+ Users • Supported 30 different networks • Installed and configured Servers and network devices • Supported clients on site and Remote • Managed clients using cloud services • HIPPA Certified
Network Specialist
QsourceNetwork Specialist
Mar. 2014 - Nov. 2014Greater Memphis Area• End User Support for 150 users • Upgrading users from windows XP to windows 7 environment • Patch Management • IS Security for HIPPA Compliance environment • Active Directory Administration • Built out Domain Controller for Windows Server 2008 • Installed VPN Appliance • Created Group Policy for Windows 7
IT Support
Ashley Furniture Home StoreIT Support
Apr. 2012 - Jul. 2013Greater Memphis AreaNetwork support · System Administration · Actively Supports 585 users and 400+ Devices · Server management · Computer/server hardware repair/configure · Inventory control · Printer support · Wifi/Mobile Device support · Onstite/ Remote equipment upgrade/ Installation
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