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Work Background
Zimmer BiometL2/L3 Tech Support
May. 2022Olive Branch, Mississippi, United States
Thomas & BettsSystem Technician
Jul. 2020 - May. 2022Memphis, Tennessee, United StatesHelpdesk Tech support
CarharttSystems Technician
Jun. 2018 - Jun. 2020Greater Memphis Area• Installed and configured printers and computers • Direct Support for 200+ users
• Perform Ordering and Repair for Scanning Equipment Daily
• Support for WT 4010 RF scanners Lexmark printers and Avery Printers
• Support for Symbol Mobile printers
• Working in WMI (AS400) to address system issues
Vector OncologySupport & Deployment Technician
Feb. 2017 - Mar. 2018Memphis, TennesseeDesktop Support for Cancer Linq Project. Responsible for Hardware,Software,And Network services for 60 users. Includes inventory tracking and remote support.
WorldTech Management Solutions, LLCSystem Administrator
Jul. 2016 - Feb. 2017Arlington, Tennessee
Trinity Industries, Inc.Desktop Support Technician
May. 2015 - Jun. 2016Greater Memphis AreaDesktop Support technician lvl2 for trinity industries and Direct IT Support for Trinity Meyer in Memphis Tennessee. - direct PC support for 200+ users in Memphis and remote support for 7000 users company wide
- responsible for imaging ,software installations ,network and phone connections, printers and other devices.
- worked with windows 7 enterprise, Microsoft office 2010, solid works and other software
Yusen Logistics (Americas), Inc.System Analyst
Apr. 2015 - May. 2015Greater Memphis Area- Assisted on Domain Migration Project
- Transferred users from old domain to new using Windows easy Transfer
- Migrated shared drives and printers to new accounts
- Moved and controlled size of email inboxes using .pst
- Provided follow-up support to users with new accounts
Achill Computer Services, IncNetwork Specialist
Nov. 2014 - Feb. 2015Collierville ,TN• End User Support for 600+ Users
• Supported 30 different networks
• Installed and configured Servers and network devices
• Supported clients on site and Remote
• Managed clients using cloud services
• HIPPA Certified
QsourceNetwork Specialist
Mar. 2014 - Nov. 2014Greater Memphis Area• End User Support for 150 users
• Upgrading users from windows XP to windows 7 environment
• Patch Management
• IS Security for HIPPA Compliance environment
• Active Directory Administration
• Built out Domain Controller for Windows Server 2008
• Installed VPN Appliance
• Created Group Policy for Windows 7
Ashley Furniture Home StoreIT Support
Apr. 2012 - Jul. 2013Greater Memphis AreaNetwork support
· System Administration
· Actively Supports 585 users and 400+ Devices
· Server management
· Computer/server hardware repair/configure
· Inventory control
· Printer support
· Wifi/Mobile Device support
· Onstite/ Remote equipment upgrade/ Installation
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